D365 CE Technical Lead

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Characteristics that can spell success for this role:

• Consultative, collaborative, relationship builder

• Resilient, adaptable, flexible

• Intellectually curious and passionate about tech

• Convincing storyteller and engaging content creator

• Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions

• Lead and review your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)

• Lead technical technology and design teams to ensure consistent, beneficial client interaction, and solution delivery

• Design and enable conceptual architecture and technical solutions

• Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues

• Use key performance indicators (KPIs) to measure and test the quality of projects

• Improve your clients' business by identifying potential challenges and supporting continuous improvement through their CRM system

Avanade is the leading global provider of digital, cloud, AI and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Founded in 2000 as a joint venture between Accenture LLP and Microsoft Corporation, Avanade has more certifications, Gold-level competencies and most valued professionals (MVPs) than any other Microsoft partner. Every day, our 60,000 professionals in 26 countries innovate responsibly to make a genuine human impact for our clients, their employees and their customers.

To learn more about the types of projects our team works on, check out these case studies:

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Some of the best things about working at Avanade

Opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)

Real-time access to technical and skilled resources globally

Dedicated career advisor to encourage your growth

Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits Employee Benefits at Avanade https://www.avanade.com/en/career/benefits

As a CRM Solution Development Manager, you'll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade's projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team. This role provides the opportunity to work for Microsoft's #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills.

Together we do what matters.

• Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps technical solutions

• At least three full cycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM

• Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments

• Experience leading teams and working with global, on/offshore teams to establish and maintain CRM technology

• Developing & deploying business applications using Microsoft's Dynamics Power Platform

• Core Skills: C#, SQL, .Net, D365, CRM SDK, CRM Plugins, PowerApps, PowerBI, & Flow

• Intermediate to advanced knowledge of relational database concepts