D365 CE Field Service Functional Lead

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Characteristics that can spell success for this role

• Consultative, collaborative, relationship builder

• Resilient, adaptable, flexible

• Intellectually curious and passionate about tech

• Convincing storyteller and engaging content creator

• Coach and mentor for colleagues

• Translate business requirements into Dynamics 365 Field Service solutions in collaboration with stakeholders

• Design and configure Dynamics 365 Field Service to optimize client business processes

• Guide your project team, establishing and tracking achievements, coordinating actions, seeking expert advice, balancing open issues, and contributing to team meetings and reports

• Define how we measure business and operations success and validate Field Service system performance

• Support clients on Dynamics 365 Field Service standards and prepare them for using their Field Service solution by setting training programs and redefining new roles and responsibilities

• Grow your network through educational opportunities, reading industry publications, building and maintaining your personal and business networks, and joining professional organizations

To learn more about the types of projects our CRM team works on check out this info:

• Being a Consultant at Avanade (https://youtu.be/JQ1CBkMQezc)
• Geocode Records Fast (https://www.avanade.com/en/blogs/techs-and-specs/dynamics-365/geocode-organizational-records-d365)
• Customize Microsoft Dynamics 365 Field Service Schedule Board (https://www.avanade.com/en/blogs/techs-and-specs/dynamics-365/how-to-customize-dynamics365-field-service-schedule-board)
• UNICEF Netherlands

Interested in knowing what's going on inside Avanade? Check out our blogs:

• Avanade Insights - exchange ideas that drive tomorrow's innovation (https://www.avanade.com/en/blogs/avanade-insights)
• Inside Avanade - explore what life is like working at Avanade (https://www.avanade.com/en/blogs/inside-avanade)

Some of the best things about working at Avanade

• Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)

• Real-time access to technical and skilled resources globally

• Dedicated career advisor to encourage your growth

• Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits Employee Benefits at Avanade | Avanade

As a Dynamics Field Service Functional Lead, you'll be considered a learned professional who applies your subject matter expertise to design and implement Field Service solutions for our clients across all phases of Avanade's projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining Field Service solutions. Further, you are likely a great manager with vast Field Service experience. You understand the nuts and bolts of Field Service systems, and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team. This role provides the opportunity to work for Microsoft's #1 partner, with an unrivaled focus on personal development and training in technology and softer consulting skills.

Together we do what matters.

• Lead functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery

• Reviewed your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)

• Ability to effectively communicate complex information between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues

• Designed conceptual architecture and functional and/or technical solutions for large complex technology projects

• Experience with at least 3 full lifecycle implementations of Microsoft Dynamics 365 CE including 1 full life cycle D365 Field Service module implementation

• Experience managing/leading teams both on and offshore is required