JOB SUMMARY: The lead emergency evaluator delivers behavioral healthcare services to individuals in crisis (adult and children) to determine the most appropriate level of care required. This position performs initial and preliminary assessment of clients entering LifeStream Behavioral Center's continuum of services.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.
Willingness to abide by the company's published rules and regulations
Provides face to face assessments to clients (adult and children) deemed by themselves or others to be in crisis and needing immediate behavioral health treatment
Provides crisis (adult and children) intervention by telephone as needed and responds to calls for information and assistance
Assists clients (adult and children) to obtain services not provided by the Access Center by linking to other programs within LifeStream or referring to professionals outside LifeStream's array of services when necessary
This position must interact with clients, courts, agencies, law enforcement and other professionals within the Center and community in order to effectively plan for the treatment of the client.
COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.
Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
Age Specific: Assessment, Interpretation, Intervention, Knowledge, Developmental Stages, Enhancement of Family Involvement
Basic Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
Personal Effectiveness: Communication, Interpersonal Skills, Self-Management, Thinking Skills
Organizational/Management: Compliance, CQI Commitment, Leadership, Linking/Networking, Management of Information, Organizational Participation, Safety
Performance Specific: Assessment, Crisis Management, Customer Focus, Empowerment/Advocacy, Medication Issues, Psychosocial Interventions, Treatment/Service Planning.
Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.
Resourcefulness: Securing and deploying resources effectively and efficiently.
Cultivates Innovation: Creating new and better ways for the organization to be successful.
Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
Drives Results: Consistently achieving results, even under tough circumstances.
KNOWLEDGE AND JOB SKILLS: Knowledgeable of the dynamics of individuals with psychiatric disorders and their treatment. Knowledge of legal and ethical issues in the treatment of psychiatric patients. Must have a working knowledge of all laws pertaining to the voluntary and involuntary treatment of individuals deemed to be in danger of harming themselves or others by virtue of their behavior, mental illness or drug and/or alcohol use/abuse as specified in the Baker and Marchman Acts. Excellent interviewing and crisis intervention skills are essential to this position. Good communication skills are vital.
PERSONAL QUALITIES: Requires excellent interpersonal skills and ability to collaborate effectively and efficiently with individuals from multiple disciplines. Must be able to cooperate with co-workers and others in the community in such a manner, which is conducive to the well being of clients and insures proper maintenance of continuity of care and confidentiality.
SPECIAL FACTORS: Displays at all times courteous and respectful behavior towards clients, families, law enforcement and other professionals. Participate department meetings as required and keep supervisor advised of any problems, concerns or dissatisfactions related to the delivery of emergency services. Ability to withstand high levels of stress. Ability to work at a fast pace under high degree of pressure from time and space constraints. Ability to endure potential verbally and physically aggressive clients. Must be able to utilize critical and analytical thinking. Demonstrates a cooperative attitude to problem solving and conflict resolution with all levels of staff and in all interactions with families and outside professionals. Documents all contacts and evaluations using established methods and protocol in a timely, legible manner and in accordance with Center policy and procedures.
JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.
EDUCATION & EXPERIENCE:
Bachelors degree in Human Services or related field required, Masters in Human Services preferred.
A minimum of 1 year behavioral healthcare experience and 1 year supervisory experience required.
TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.
POSITION CONTENT: This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, and/or remove duties and assign other duties as necessary.
Lifestream Behavioral Center