The Cycling Guide is responsible for enhancing Blackberry Farm's cycling program through guest interaction and by providing 5-star service to all guests during guided experiences to include mountain bike, road, and leisure rides.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties as assigned:
Cycling guide trips
Guide guests on a 5-star cycling experience
Assist and instruct guests with choosing routes, navigating unfamiliar routes, equipment selection and fit, the basic technique for novices, and safely complete a tailored ride based on the guest's expectations.
Maintain general bike maintenance and provide basic roadside mechanical assistance on an as needed basis
Assist guests with cycling knowledge
Answer general questions regarding the sport
Provide guests with information regarding cycling supplies and gear sold in the Gift Shop
Must comply with all company policies and procedures.
Regular and consistent attendance is required to perform the essential functions of this position. Must be able to work well with other Team Members, Managers, and interact with our guests.
Must have the flexibility to work weekends.
EDUCATION and EXPERIENCE
3-5 years experience and knowledge in cycling
Experience with guiding cycling trips preferred
Must have a valid driver's license
High school diploma or Equivalent
Must have excellent communication skills
Must be able to communicate with guests, team members and managers effectively
Must be able to resolve any issues regarding guests concerning cycling
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
Must be able to assess current conditions to provide a safe and quality experience
Must be able to consistently ride 20 to 30 miles at a time on the road and/or be able to ride intermediate (blue) single track trails up to 10 to 15 miles
Must be able to lift up to 50 lbs.
Must be able to be on feet most or all of shift
Must be able to operate a company vehicle or golf cart safely
Must be able to work in a demanding guest service environment
Must be able to work outside in all weather conditions
4,200 acres of Blackberry Farm property and surrounding areas
5,200 acres of Blackberry Mountain property and surrounding areas
Blackberry Farm and Blackberry Mountain are joined together with our core belief that our teams are at the heart of all we do. At Blackberry, we see ourselves as family, focused on our 18 foundations uniting us in our mission to support Legendary Hospitality, Memorable Experiences, and Generational Sustainability.
Blackberry Farm provides a world-class hospitality experience for our guests. Our attention to every detail, impeccable service, unique activity offerings, and outstanding cuisine has helped Blackberry Farm earn its pedigree as one of the most celebrated small luxury resorts in the world.
James Beard Award Winner- Outstanding Service
James Beard Award Winner- Best Wine Program
Travel & Leisure Magazine- #1 Resort in North America
Andrew Harper- #1 Food and Wine Resort
Travel & Leisure Magazine- #1 Service in North America
4,200 Acre Working Farm setting the standard for Farm to Table Cuisine
Blackberry Farm is an Equal Opportunity Employer.