CX Program Manager, Global Proactive Remediation

Company Overview

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure's vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we've only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant

• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score that is the highest in the industry

• Industry analysts and press applaud Pure's leadership across these dimensions

• And, our 6,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say "bring it on" to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Position Overview

SHOULD YOU ACCEPT THIS CHALLENGE

As a Senior Program Manager with the Pure Customer Experience (CX) Organization, you will lead a dedicated team of Global Resources (Project Managers, Technical Quality Assurance Engineers, and Resource Schedulers) to drive progress of the Pure Global Proactive Remediation' Program' team.

The Program is of critical strategic value to Pure as it enables us to deliver on our core commitments to Evergreen//Forever Customers, by ensuring their infrastructure is kept up to date and always modern. This is a key principle of Pure's Evergreen subscription policy.

The Program Manager role involves leading working closely with numerous cross-functional teams including, Product Management, Finance, Sales, Delivery, Support, Logistics, as well as our Certified Delivery Partner teams (CDPs). You will steer the progress of the Program to ensure it is kept on track, be responsible for prioritization and making strategic decisions, whilst adopting a policy of continuous review and improvement, to identify efficiencies.

Responsibilities

• Program Leadership: Lead Program by driving execution and providing oversight, to ensure progress is aligned to the forecast and plan.

• Stakeholder Engagement: Work closely with Executive Leadership and Stakeholders and provide regular and clear Communication, reporting and documentation.

• Steer Program Strategy and Planning: Maintain the Program's vision and roadmap whilst ensuring alignment with Pure's strategic goals and Company strategy.

• Team Leadership: Lead and mentor project managers and team members, fostering collaboration, innovation, and high performance.

• Collaboration: Work closely with Product Management and Senior Customer Experience (CX) Stakeholders to identify and address any issues or concerns. Address and resolve any conflicts that may arise within the Program.

• Quality Assurance: Ensure the program delivers high quality results and that activities are non-disruptive to Customers. Align with Pure's core principle of 'Customer first'. Ownership of risk management and mitigation across the Program.

• Continuous Improvement: Continuously seek opportunities to improve processes, tools, and methodologies to enhance program efficiency and effectiveness.

• Financial and Performance Management

Qualifications

Experience

• Proven track record in Leading Global Customer facing strategic Programg.

• Minimum of 5 years' experience in program management, including managing multiple large-scale projects or programs simultaneously

• Preferred Industry experience (IT, Data Storage, Communication)

• Relevant certifications such as Project Management Professional (PMP), Program Management Professional (PgMP), Certified ScrumMaster (CSM), or similar credentials preferred

Key Skills and Competencies

• Strategic Thinking - Ability to develop and implement long-term strategic plans that align with organizational goals.

• Adaptability: Ability to thrive in a dynamic, fast-paced environment and adapt to changing priorities.

• Leadership Team Management: Strong leadership skills, including the ability to inspire and motivate teams, manage conflict, and drive high performance.

• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with stakeholders at all levels.

• Risk Management: Proficiency in identifying, assessing, and mitigating risks associated with program execution.

• Financial Acumen: Strong understanding of financial principles, including budgeting, forecasting, and financial analysis.

• Problem-solving Skills: Ability to think critically and solve complex problems that arise within program management.

• Change Management: Experience managing change within an organization, including the ability to adapt to changing circumstances and lead others through transitions.

• Negotiation and Conflict Resolution: Skilled in negotiation and conflict resolution to handle disputes and ensure alignment among stakeholders.

• Adaptability: Ability to thrive in a dynamic, fast-paced environment and adapt to changing priorities.

Software

• Google Suite

• Salesforce

• ServiceNow

• Program Management Tooling

As this is an office-centric role, you are expected to be present in the office for 3 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need.

#LI-HYBRID #LI-ONSITE

Pay Range

USD $137,000.00 - USD $206,000.00 /Yr.

Pay Transparency Statement

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

BE YOU-CORPORATE CLONES NEED NOT APPLY

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.