CX Architect - Mass Scale Infrastructure

Cisco Systems, Inc. Denver , CO 80208

Posted 2 months ago

We are looking for a dynamic Solutions Architect within CX Technology & Transformation Group (TTG) to engage with the related business units to drive Mass Scale Infrastructure (MSI) transformation and will be responsible for the following:

  • Responsible for innovating, planning and building blueprints for Mass Scale Infrastructure (MSI) transformation needs and related next-generation emerging solutions & technologies

  • Engages with cross functional team to build design artifacts and solution blueprints for MSI to meet the unique needs of Cisco' Business, XaaS, and recurring revenue businesses to enable high-velocity sales motions by working closely with CX BD & Services Sales Community.

  • Builds relationships and drives collaboration with customers and partners

  • Optimally collaborate and communicate cross-functionally with global functional leaders, business units, engineering, sales, and marketing to gain a comprehensive understanding of their needs and represent their points of view with internal IT teams to craft platform innovation, development & delivery.

What You'll Do

In this exciting Customer Experience (CX) Service Provider Networking Architect customer-facing role, you will provide engineering support that enables business outcomes that increase the value of IT relevance to our customers and partners, and establishes Cisco as the number one IT company. The next-generation network requires an infrastructure that scales with the business needs and performs near peak ability and availability at all times. At Cisco, we provide the expertise and services support to help customers evaluate their network health, protect mission-critical investments, and prepare the network for future demands.

Being part of this team will provide you with incredible access to bleeding edge technology, state of the art tools and automation and a direct line to the Business Unit and Development Engineers that produce all the intellectual capital that provides great value to our customers. To be able to keep our team and elite consultants as the best network and datacenter professionals in the industry, we have established strong focus on continuous development; you should expect the best in technical and consulting skills training.

We can offer you the opportunity to make a difference and grow your career by working with great people, the latest technology, and top clients. With our team of over 65,000 employees, situated in 92 countries all across the globe, you'll be part of a growing global network where the career opportunities are endless.

Who You'll Work With

As a CX Architect , you will be part of a highly talented team that has a passion for problem solving. You will be working with architects, analysts, program managers and development engineers in this role in solving cutting edge business problems and drive Cisco's growth and improve operations. The Architect will build close relationships with customers, CX counterparts, other architects, & business units in achieving their goals. The role will:

  • Report to and work with the CX Americas Service Provider Technology and Transformation Group (TTG) Leader

  • Work with CX Americas SP Theater Customer Delivery teams

  • Make connections and drive actions from multiple Cisco teams including the Business Unit, Engineering, CX Product Management, CX Project Management, CX Centers Delivery teams, and CX Region Customer Delivery teams

  • Responsible for innovating, planning and building blueprints for Mass Scale Infrastructure (MSI) transformation needs and related next-generation emerging solutions & technologies

  • Engages with cross functional team to build design artifacts and solution blueprints for MSI to meet the unique needs of Cisco' Business, XaaS, and recurring revenue businesses to enable high-velocity sales motions by working closely with CX BD & Services Sales Community.

  • Builds relationships and drives collaboration with customers and partners

  • Optimally collaborate and communicate cross-functionally with global functional leaders, business units, engineering, sales, and marketing to gain a comprehensive understanding of their needs and represent their points of view with internal IT teams to craft platform innovation, development & delivery.

  • Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams

  • Collaborate with Account teams, Customer Support , Partners to improve customer experience, address product or engagement concerns, ongoing strategy and help drive incremental business growth while continuing our Customer Experience obsession

  • Strong understanding of MSI Architectures, Converged SDN Transport and technology platforms and hands on leadership

  • Strong experience in partnering with design, engineering & other product teams to ship products that build customer value

  • Successful track record of developing technology strategy and leading large complex delivery requirements

  • Have excellent communication skills, and the ability to confidently share vision & roadmap to internal/external audiences

  • Ability to drive cross-functional collaboration & understand the customer

  • Customer experience central to IT strategy. Need to manage and all aspects of the SaaS commerce platform experience.

  • Understanding customers & communicating with org will be critical

  • Ability to quickly come up-to-speed in a complex IT environment and embrace a quick learning culture

  • Ability to exhibit certain amount of forward thinking that is not based on conventional solutions, and willingness to explore them.

  • Understand the state of the industry transitions, trends, and standard methodologies.

Who You Are

  • Customer Obsessed: Proactively understands customer needs and aligns Cisco teams and resource expertise from cross-functional teams to drive alignment on decisions that enhance customer value.

  • Technical Solution Foundation: Ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally executed and applied in a customer's environment. Foundational technical solution knowledge, solution alignment, and industry best practices

  • Cross-Team Collaborator & Influencer -work across internal and external teams of all levels to proactively inspire technical implementation decisions and work towards common goal. Ability to operate and interact in a remote / virtual and face-to-face environment

  • Full Field Viewer

  • You see the big picture and all the dependencies that influence each other within and around your engagements. You proactively take actions before potential issues arise
  • Results Oriented: Interest in and proven execution ability with relevant technology delivery execution, customer outcomes and people development

  • First Responder: Skilled at issue management, solution driven ownership and managing customer expectations and escalations as well as team or employee critical needs and issues; Ability to work in a dynamic environment; make timely, logical and appropriate decisions.

  • Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.

Your Experience, Knowledge and Skills

  • You have a BS+ (MS preferred) in a business or technical discipline

  • Active Cisco Certified Internet Expert (CCIE) (written and lab)

  • 10+ years experience working with Networking Engineering solutions

  • Good Network design consulting skills, with strong current knowledge of networking fundamentals

  • Demonstrated experience leading IP infrastructure-related projects.

  • Strong verbal, written and presentation communication skills to various levels within Cisco and our Customers

  • Experience supporting multiple complex projects simultaneously

  • Expert level internetworking troubleshooting in a large-scale network environment.

  • Advanced knowledge and experience with the following areas: Cisco Routing & Switching Platforms, Datacenter Platforms, IP Routing, Internetworking, MPLS, LAN Switching, Multicast

  • Familiarity with software and features, examples include: MPLS (L2/L3 VPN) and MPLS-TE, BGP, ISIS, OSPF, inter-as, BNG, carrier Ethernet, Qos, Ipv6

  • In-depth knowledge of network management, network availability & capacity planning

  • Experience with Scripting, Python, and/or Linux

  • Familiarity with OSS/BSS systems and Automation & Orchestration exposure will be highly desired

  • Strong technical account management skills. Minimum 5 years of experience in Professional/Consulting Services or high-level support

  • Ability to Identify and share opportunities, winning use cases, and relevant strategies to our CX teams and Sales teams

  • A willingness to travel 50% or more (pending role requirements)

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything - people, process, data and things - and we use those connections to change our world for the better.

  • We innovate everywhere

  • From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
  • We benefit everyone
  • We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
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CX Architect - Mass Scale Infrastructure

Cisco Systems, Inc.