CX Architect - Mass Scale Infrastructure

Cisco Systems, Inc. Denver , CO 80208

Posted 2 months ago

We are looking for a dynamic Solutions Architect within CX Technology & Transformation Group (TTG) to engage with the related business units to drive Mass Scale Infrastructure (MSI) transformation and will be responsible for the following:

  • Responsible for innovating, planning and building blueprints for Mass Scale Infrastructure (MSI) transformation needs and related next-generation emerging solutions & technologies

  • Engages with cross functional team to build design artifacts and solution blueprints for MSI to meet the unique needs of Cisco' Business, XaaS, and recurring revenue businesses to enable high-velocity sales motions by working closely with CX BD & Services Sales Community.

  • Builds relationships and drives collaboration with customers and partners

  • Optimally collaborate and communicate cross-functionally with global functional leaders, business units, engineering, sales, and marketing to gain a comprehensive understanding of their needs and represent their points of view with internal IT teams to craft platform innovation, development & delivery.

What You'll Do

In this exciting Customer Experience (CX) Service Provider Networking Architect customer-facing role, you will provide engineering support that enables business outcomes that increase the value of IT relevance to our customers and partners, and establishes Cisco as the number one IT company. The next-generation network requires an infrastructure that scales with the business needs and performs near peak ability and availability at all times. At Cisco, we provide the expertise and services support to help customers evaluate their network health, protect mission-critical investments, and prepare the network for future demands.

Being part of this team will provide you with incredible access to bleeding edge technology, state of the art tools and automation and a direct line to the Business Unit and Development Engineers that produce all the intellectual capital that provides great value to our customers. To be able to keep our team and elite consultants as the best network and datacenter professionals in the industry, we have established strong focus on continuous development; you should expect the best in technical and consulting skills training.

We can offer you the opportunity to make a difference and grow your career by working with great people, the latest technology, and top clients. With our team of over 65,000 employees, situated in 92 countries all across the globe, you'll be part of a growing global network where the career opportunities are endless.

Who You'll Work With

As a CX Architect , you will be part of a highly talented team that has a passion for problem solving. You will be working with architects, analysts, program managers and development engineers in this role in solving cutting edge business problems and drive Cisco's growth and improve operations. The Architect will build close relationships with customers, CX counterparts, other architects, & business units in achieving their goals. The role will:

  • Report to and work with the CX Americas Service Provider Technology and Transformation Group (TTG) Leader

  • Work with CX Americas SP Theater Customer Delivery teams

  • Make connections and drive actions from multiple Cisco teams including the Business Unit, Engineering, CX Product Management, CX Project Management, CX Centers Delivery teams, and CX Region Customer Delivery teams

  • Responsible for innovating, planning and building blueprints for Mass Scale Infrastructure (MSI) transformation needs and related next-generation emerging solutions & technologies

  • Engages with cross functional team to build design artifacts and solution blueprints for MSI to meet the unique needs of Cisco' Business, XaaS, and recurring revenue businesses to enable high-velocity sales motions by working closely with CX BD & Services Sales Community.

  • Builds relationships and drives collaboration with customers and partners

  • Optimally collaborate and communicate cross-functionally with global functional leaders, business units, engineering, sales, and marketing to gain a comprehensive understanding of their needs and represent their points of view with internal IT teams to craft platform innovation, development & delivery.

  • Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams

  • Collaborate with Account teams, Customer Support , Partners to improve customer experience, address product or engagement concerns, ongoing strategy and help drive incremental business growth while continuing our Customer Experience obsession

  • Strong understanding of MSI Architectures, Converged SDN Transport and technology platforms and hands on leadership

  • Strong experience in partnering with design, engineering & other product teams to ship products that build customer value

  • Successful track record of developing technology strategy and leading large complex delivery requirements

  • Have excellent communication skills, and the ability to confidently share vision & roadmap to internal/external audiences

  • Ability to drive cross-functional collaboration & understand the customer

  • Customer experience central to IT strategy. Need to manage and all aspects of the SaaS commerce platform experience.

  • Understanding customers & communicating with org will be critical

  • Ability to quickly come up-to-speed in a complex IT environment and embrace a quick learning culture

  • Ability to exhibit certain amount of forward thinking that is not based on conventional solutions, and willingness to explore them.

  • Understand the state of the industry transitions, trends, and standard methodologies.

Who You Are

  • Customer Obsessed: Proactively understands customer needs and aligns Cisco teams and resource expertise from cross-functional teams to drive alignment on decisions that enhance customer value.

  • Technical Solution Foundation: Ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally executed and applied in a customer's environment. Foundational technical solution knowledge, solution alignment, and industry best practices

  • Cross-Team Collaborator & Influencer -work across internal and external teams of all levels to proactively inspire technical implementation decisions and work towards common goal. Ability to operate and interact in a remote / virtual and face-to-face environment

  • Full Field Viewer

  • You see the big picture and all the dependencies that influence each other within and around your engagements. You proactively take actions before potential issues arise
  • Results Oriented: Interest in and proven execution ability with relevant technology delivery execution, customer outcomes and people development

  • First Responder: Skilled at issue management, solution driven ownership and managing customer expectations and escalations as well as team or employee critical needs and issues; Ability to work in a dynamic environment; make timely, logical and appropriate decisions.

  • Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.

Your Experience, Knowledge and Skills

  • You have a BS+ (MS preferred) in a business or technical discipline

  • Active Cisco Certified Internet Expert (CCIE) (written and lab)

  • 10+ years experience working with Networking Engineering solutions

  • Good Network design consulting skills, with strong current knowledge of networking fundamentals

  • Demonstrated experience leading IP infrastructure-related projects.

  • Strong verbal, written and presentation communication skills to various levels within Cisco and our Customers

  • Experience supporting multiple complex projects simultaneously

  • Expert level internetworking troubleshooting in a large-scale network environment.

  • Advanced knowledge and experience with the following areas: Cisco Routing & Switching Platforms, Datacenter Platforms, IP Routing, Internetworking, MPLS, LAN Switching, Multicast

  • Familiarity with software and features, examples include: MPLS (L2/L3 VPN) and MPLS-TE, BGP, ISIS, OSPF, inter-as, BNG, carrier Ethernet, Qos, Ipv6

  • In-depth knowledge of network management, network availability & capacity planning

  • Experience with Scripting, Python, and/or Linux

  • Familiarity with OSS/BSS systems and Automation & Orchestration exposure will be highly desired

  • Strong technical account management skills. Minimum 5 years of experience in Professional/Consulting Services or high-level support

  • Ability to Identify and share opportunities, winning use cases, and relevant strategies to our CX teams and Sales teams

  • A willingness to travel 50% or more (pending role requirements)

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything - people, process, data and things - and we use those connections to change our world for the better.

  • We innovate everywhere

  • From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
  • We benefit everyone
  • We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Infrastructure Architect (Denver CO) (Remote Eligible)

Okta

Posted 1 week ago

VIEW JOBS 10/9/2020 12:00:00 AM 2021-01-07T00:00 We are looking for an experienced Infrastructure Architect to join our Infrastructure Engineering group. We strive to build the most reliable and performant systems for our customers and engineers. We are looking for an Architect who has experience and a passion for designing and running complex large scale services with any or multiple public cloud platforms. This role requires collaboration with the Okta Software Engineering and Site Reliability Engineering teams to ensure we are providing solutions to improve their productivity to build, manage and run their team's services on the Okta infrastructure with high availability, reliability and performance. The ideal candidate is someone that welcomes the challenge and enjoys seeing their designs run at scale with automation, testing, and tuning. If you exemplify the ethics of, "If you have to do something more than once, automate it," we want to hear from you! What You'll Do: * Lead initiatives to build Okta's production infrastructure with a focus on automation and scale for multiple public clouds * Promote and apply best practices for building scalable and reliable services across engineering * Be a subject matter expert with public cloud infrastructure and how Okta services can run on them efficiently and at scale * Design, build, run and monitor Okta's production infrastructure * Drive initiatives to evolve our current platform to increase efficiency and keep it in line with current standards and best practices * Respond to production incidents and determining how we can prevent them in the future * Identify and automate manual processes * Be a Product Owner for the infrastructure roadmap and prioritized backlog * Bring clarity to design and solution discovery processes and guide teams on how to solve complex problems in as simple a way as possible * Lead development and deliver solutions that serve as a model for others with regard to execution, quality, scalability, operability, maintainability, etc * Define the technical vision and architecture, and effectively drives towards this vision * Communicate and collaborate across levels, functions and organizational boundaries * Mentor and coach junior engineers to leverage their full potential Qualifications for the role: * Track record of leading successful large scale Infrastructure projects * 8+ years of experience with designing and running large scale solutions on public cloud * 2+ years of experience with Docker, Kubernetes or cloud managed Kubernetes, Service Mesh * Possess knowledge in network and edge technologies * Demonstrate strong Linux fundamentals * 3+ years of experience with automating systems and infrastructure via Terraform * Experience automating and running large scale production services in public cloud providers * Can code to a good standard with a programming language using standard software development practices like unit testing and iterative development * Experience working with Agile methodologies * Champion excellent documentation and communication skills, with the ability to influence others Education and Training: * B.S. Computer Science (plus) or relevant experience Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where the employees are located. We enable a flexible approach to work, meaning you can work from the office or home, regardless of where you live. Okta invests in the best technologies, and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta https://www.okta.com/company/careers/. Okta is an equal opportunity employer. #LI-RA1 Why Work at Okta? U.S. Equal Opportunity Employment Information Read more Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Why are you being asked to complete this form? Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way. If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier. How do I know if I have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: * Blindness * Deafness * Cancer * Diabetes * Epilepsy * Autism * Cerebral palsy * HIV/AIDS * Schizophrenia * Muscular dystrophy * Bipolar disorder * Major depression * Multiple sclerosis (MS) * Missing limbs or partially missing limbs * Post-traumatic stress disorder (PTSD) * Obsessive compulsive disorder * Impairments requiring the use of a wheelchair * Intellectual disability (previously called mental retardation) Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. 1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 6,500 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 8,950 organizations, including JetBlue, Nordstrom, Slack, Teach for America and Twilio, trust Okta to help protect the identities of their workforces and customers. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta's privacy practices can be found at https://www.okta.com/privacy-policy. Okta Denver CO

CX Architect - Mass Scale Infrastructure

Cisco Systems, Inc.