Provides logistics functions for our customers. He or she will oversee Information on Delivery [IOD] collection for a territory (a group of different shipping points). Our expectation is to have our systems updated with delivery confirmations within one business day of the actual delivery.
The CSR will monitor all shipments that are in transit from Warehouse [WH] to the customer and immediately report any issues, exceptions, or delays. The most common issues are lost/damaged freight, customer contacts, expired customer Purchase Orders [PO], and weather-related delays. The CSR will work with carriers to secure delivery Appts within customers Requested Delivery Date window [RDD]. The CSR will follow up with carriers after the delivery to ensure the Proof Of Delivery [POD] has been submitted to our Transportation Management System [TMS]. The CSR will also assist with reporting including weekly Key Performance Indicators [KPI], On Time Right Quantity [OTRQ], and Regression Analysis.
MUST HAVE: Import Export Customs
If you are interested and meet the requirements please email
Employment Type: Temporary