The Greer Group Morrisville , NC 27560
The Greer Group, Inc. Is recruiting for a Customer Voice Associate for our client in Morrisville, NC.
This is a temporary position through January 2019, with full time hours.
Respond to customer inquiries.
Provide email, phone and live chat support to customers, while adhering to the established practices surrounding ticket handling and workflow to the English speaking markets.
Expected volume is 70+ calls per week and 100+ tickets per week.
Build rapport within company to leverage various individuals and departments as resources for ticket resolution.
Provide detailed notes to peers and/or manager when escalation of a customer ticket or call is necessary.
Identify and report bugs to QA team as necessary.
Identify and contribute to process improvement initiatives.
Overtime work for this position may be required.