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Customer Voice Associate

Expired Job

The Greer Group Morrisville , NC 27560

Posted 2 months ago

The Greer Group, Inc. Is recruiting for a Customer Voice Associate for our client in Morrisville, NC.

This is a temporary position through January 2019, with full time hours.

Job Description:

Respond to customer inquiries.
Provide email, phone and live chat support to customers, while adhering to the established practices surrounding ticket handling and workflow to the English speaking markets.
Expected volume is 70+ calls per week and 100+ tickets per week.
Build rapport within company to leverage various individuals and departments as resources for ticket resolution.
Provide detailed notes to peers and/or manager when escalation of a customer ticket or call is necessary.
Identify and report bugs to QA team as necessary.
Identify and contribute to process improvement initiatives.
Overtime work for this position may be required.


Requirements:

Qualifications:
Excellent verbal and written communication skills.
At least 1 year of customer support experience with an understanding of software and technology.
Strong written and verbal communication skills.
Customer empathy, negotiation skills, ability to see customer point of view while respecting company interests.
Familiarity with: MS Office Suite, specifically MS Word.
Advanced computer skills; Windows or Mac.
Ability to multi-task and handle multiple customer situations simultaneously.
Self motivated, attentive to detail.
Must handle pressure and deadlines gracefully.
Must be flexible and adaptable to rapid, frequent change.
Independent decision making, sometimes with limited information.
Bachelors Degree.
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Customer Voice Associate

Expired Job

The Greer Group