Customer Trust Analyst

Splunk San Jose , CA 95111

Posted 2 months ago

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun and most importantly to each other's success. Learn more about Splunk careers and how you can become a part of our journey!

Role

The Customer Trust Analyst will report to the Senior Manager, Due Diligence and is part of the Risk and Information Protection (RIP) team in the Splunk Global Security (SGS) group. You will oversee quality SGS responses to customer assessments/questionnaires as part of the RFP process or customer's annual audit requirements. You will also provide contract support for customer and partner contracts and actively check - and reconcile - existing RFP responses in the Splunk RFP application for accuracy.

Responsibilities

  • You will oversee quality SGS responses to customer assessments/questionnaires as part of the RFP process or customer's annual audit requirements within the corresponding SLA

  • Be able to maintain, update, and improve upon the RFP Application with frequently asked questions related to Splunk's overall security posture and process to provide standardized responses to all customers

  • You are able to respond quickly with a customer-service focused resolution to contract negotiations, review redlines, and suggest alternative language to satisfy vendor. Assist with contract calls as an SGS authority.

  • Advertise and train internal customers on the SGS RFP process

  • Host onsite customer visits

  • Work cross-functionally with other groups across the organization.

  • Be an excellent partner with divisions such as various business units, sales, IT, and security to ensure information provided to clients is accurate and gaps are addressed as appropriate.

Requirements

  • Be highly knowledgeable on Splunk security policies and controls and obtain an in-depth knowledge of security controls specific to each of Splunk's products and service offerings

  • Understand audit processes and controls

  • You must have at least 5 years of applicable work experience, including 1-2 years working in information security and 1-2 years working in an IT audit function.

  • Bachelor's degree required (or equivalent certified education and experience).

  • Functional knowledge of common information security controls, security frameworks and standards (e.g., ISO 27001, ISO 27018, SOC 1 / SSAE 16 & 18, SOC 2, NIST CSF, HIPAA, PCI-DSS, COBIT, CSA CCM, SIG) and ability to glean significance from findings identified in these reports and various deliverables.

  • Superb attention to detail, project management and organizational skills.

  • Good interpersonal, written, and oral communication skills.

  • Ability to effectively communicate to all levels of the organization, including senior management, business partners and third parties.

  • Ensure that risks are promptly and clearly articulated, and escalated appropriately.

  • You must be team oriented, self-motivated, and able to work without supervision.

  • Ability to multitask, balance, and prioritize work in a dynamic environment.

  • Travel requirements < />

  • At least one of the following IT security certifications is required: CISSP, CRISC, CISM, CISA, CCSK, GIAC, CCNA Security, CSX, and CTPRP.

  • Eligible to work in the United States without company sponsorship

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Mgr Biz Ops Global Customer Trust

Ebay Inc.

Posted 5 days ago

VIEW JOBS 10/12/2019 12:00:00 AM 2020-01-10T00:00 eBay is a global commerce leader that allows you to shape how the world buys, sells, and gives. You'll be part of a work culture that's been genuinely committed to diversity and inclusion since its founding more than 20 years ago. Here, you can just be yourself, do your best work, and have a meaningful impact on people across the globe. We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay—does this sound like you? If so, we'd love to talk to you. About the team: At the core of everything we do, we ensure that eBay's customers are front-and-center in all our strategic decisions and that we execute our plans with our customers as our most important priority. The team is comprised of Global Customer Service (GCX), Global Trust, and Global Security and Resiliency organizations, and our Workplace Resources (WPR) function – responsible for eBay's facilities around the world. The Global Customer Trust team manages programs aimed at ensuring that the millions of buyers and sellers engage and transact on eBay with confidence. We do this by delivering customer experiences that meet retail standards for buyers and sellers. This includes setting the strategy, plans, and guidelines to develop a best-in-class post transaction experiences for our customers worldwide. We are looking for a skilled business manager who will oversee the daily operations for the eBay Money Back Guarantee program which is focused on delivering Trust and driving Buyer conversion. This is a hands-on position where you will be actively managing the KPIs of the program, setting policy, prioritizing the roadmap and work closely with cross-functional partners in legal and product to develop the best overall customer experience. Responsibilities: * Manage core operational activities for the eBay Money Back Guarantee program including leading Business reviews, consolidating and coordination of planning process in close collaboration with Product and GCX Partners * Monitoring of progress on Key eMBG program metrics and reporting to senior executives and partners * Find opportunities to drive efficiencies for program spend and losses and collaborate with product, customer service, legal, and analytics teams to operationalize these efficiencies * Automation & GCX Tools: Drive claim automation to improve speed of resolution and monitor and report on policy adherence. Identify opportunities to improve policy adherence and reduce spend within teammate tools. * Collaborate with Risk, compliance and finance to ensure appropriate controls are in place for regional losses and budgets * Liaison with Customer service teams and analytics to resolve ad-hoc issues and weigh in on prioritization Skills and Experience: * Excellent program management and project management skills * Strong critical thinking, problem solving, and time management skills * Ability to prioritize tasks and deliver results within tight timelines * Analytical, curious and capable of analyzing complex data * Capable of making clear and concise recommendations based on objective analysis * Ability to simultaneously manage multiple stakeholders and drive business decisions * Drive for results: biased toward action, great collaborator and master simplifier. Constantly pushing toward clarity and delivery. * Proven influencing skills, with a track record of enabling people to achieve more than they thought possible * Superior communication skills - verbal, written & presentation skills with ability to transition seamlessly from complex analyses to simple/precise business implications * Able to balance attention to detail with swift execution: we need to do things quickly, and we need to do them well. * Bachelor's degree (graduate degree preferred) from a major educational institution is required. We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn't just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about our Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies View our privacy policy View our accessibility info eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. For more information see: EEO is the Law Poster EEO is the Law Poster Supplement Ebay Inc. San Jose CA

Customer Trust Analyst

Splunk