Customer Training Manager

Verizon Communications Rolling Meadows , IL 60008

Posted 11 months ago

What you'll be doing...

At Verizon Connect (VZConnect), we guide a connected world on the go. We're in it to win it.

Today we're the #1 global provider of fleet management solutions for both enterprise and small/medium businesses. Our consumer products, like Hum, create a more connected ride with vehicle diagnostics, emergency assistance, and WiFi. And to top it off, our partnerships with major car manufacturers help us care for more drivers with our connected technologies.

As a top 20 SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

This role will hire, develop and lead a team of Verizon Connect customer facing trainers. The role will be responsible for the day to day operations of the team and will be measured by delivering a superior customer experience and positive business results.

It is expected this new leader will provide a new level of leadership to maintain energy and integrity among the team. This includes setting and discussing the right objectives, assessing performance, providing feedback, training, development, removing roadblocks and taking appropriate corrective action. It will be expected for the team member to enforce and monitor all training policies and processes; provide feedback; Compile and complete statistical reporting for training objectives and results.

In addition, the leader will support the development of new training programs and presentations to fit the customer's needs and circumstances and make revisions as needed (e.g. software functionality changes); Create, produce and schedule web training modules, and virtual training sessions.

What we're looking for...

  • BS College Degree required

  • Direct People Management experience

  • Experience in creating online training videos

  • Formal software training experience

When you join Verizon...

You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment.

Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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