Customer Technology Support Specialist

Overview

In this role, you will help customers understand and make full use of the technologies available in their equipment and related services. You are someone who quickly understand technology and how applying it improves a customer's business results. This includes, but is not limited to, onboard telematics devices, offboard telematics software, productivity monitoring software, and the Cat Inspect app.

Note: We are recruiting for one open position and have advertised this position in multiple cities within our territory.

Responsibilities

• Assist customers in the selection, installation, and use of machine telematics

• Aid customers with the integration of telematics data into their operation

• Show customers the value of telematics data through live demonstrations and training events

• Support internal sales force in selling telematics to customers for their equipment fleets

• Support customers as their fleets become increasingly digitally enabled

• Support customers with applications which help them better understand and use telematics data or inspections

• Track and report on key metrics

• Aid in developing an action plan for connectivity and digital growth goals

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

• Advanced PC skills with the ability to learn and teach others.

• Strong verbal and written communication skills.

• Track and report on key metrics

• Enjoy working as part of a team and with customers.

• Strong problem- solving skills.

• Detail oriented with a high level of accuracy.

• Willing to travel up to, 25-50% of the time

• Able to work in a dynamic, fast paced environment.

• Ability to perform duties with a sense of urgency, exceeding customer expectations.

• Ability to work with minimal supervision.

• Ability to create and deliver effective internal and external training

• Valid driver's license and good driving record.

Preferred Skills and Competencies:

• Prior construction or related industry experience preferred

• Prior equipment management experience is a plus

• Prior telematics experience is a plus

• Basic mechanical ability helpful

• Knowledge of Excel a must

This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.