Customer Technical Support Specialist (Nen)

Overview

CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE)

Bowhead has a job opening for a Desktop Support Technician in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).

Responsibilities

• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues.

• Assist users with data migrations whenever the user's system is Tech Refreshed.

• Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.

• Provide public folder management support (e.g., permission and administrator roles).

• Provide share drive management including administrative responsibilities, training content managers, and configuration management duties.

• Maintain and develop IT related procedures required to support the organization.

• Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO).

• Provide input for the preparation of a monthly progress and status report.

Qualifications

• Requires a minimum of two (2) years of experience.

• Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills.

• Must demonstrate the ability to multi-task and work with others to resolve IT related issues.

• Requires an understanding of current Microsoft supported Windows operating systems.

• A high level of competency in both written and oral communications skills is strongly desired.

• Must be DoD 8570 IAT level II compliant (e.g., Security+) at time of hire.

• Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required.

• Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is a plus; but not required.

• A working knowledge of Windows Active Directory and current NMCI policies and procedures are strongly desired.

• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint.

• Ability to communicate effectively with all levels of employees and outside contacts.

• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.

Physical Demands:

• Must be able to lift up to 10-15 pounds

• Must be able to stand and walk for prolonged amounts of time

• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain/maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

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