Customer & Technical Support Specialist

RxSafe LLC is a rapidly growing medical robotics device company located in Vista, CA. Our cutting-edge pharmacy automation systems including robotic compliance packaging and inventory control storage and retrieval devices for pharmacies. Please visit rxsafe.com for more information about our company and our products.

This position will support our customers and perform troubleshooting and root cause analysis of our pharmacy automation products.

Key Responsibilities:

➢ Responds to customer support requests for assistance via phone, email, chat, and portal tickets using remote control tools.

➢ Provides first-level contact and problem resolution for all users with hardware, software, and application problems.

➢ Ability to analyze and solve complex problems, using advanced troubleshooting skills.

➢ Ability to gather data, create, compose, and edit written materials, KB articles, and reports.

➢ Highly self-motivated and able to work both on a team and independently.

➢ Proven ability to meet tight project deadlines.

➢ Excellent attention to detail and sense of urgency.

➢ Strong communication and interpersonal skills.

➢ Obtains and conveys concise problem information for external and internal service and engineering personnel.

➢ Provides accurate and timely documentation of problems, notes, and resolutions for all incidents in the ticketing system.

➢ Maintains inventory of all equipment, software, and software licenses in field.

➢ Escalates problems as appropriate.

➢ Utilizes world-class customer service skills.

➢ Must participate in the on-call rotation to cover extended hours.

➢ Able to spot trends and patterns to review and recommend modifications to team procedures that enhance efficiencies and promote cost savings.

Salary Range $25.00 - $28.00