Customer Technical Solutions Engineer

Job Description The Customer Technical Solutions team at Geospatial eXploitation Products (GXP) provides on-site installation, customization, support, and training for the various GXP Platform, desktop and mobile products in environments ranging from traditional desktop to cloud based implementations. The ideal candidate for this position will have experience in desktop, virtual server and cloud-based application and services. Other duties will require troubleshooting customer issues and requests via e-mail, phone and on-site customer visits. The candidate primary focus would be providing on-site support to one of our key customers. Customer interactions are documented in Sales Force. Software deficiency and enhancement requests are documented in Azure DevOps. Candidate will be required to conduct software demonstrations at trade shows, conferences and customer sites. Assist with training material development and other sales, marketing, testing and customer support activities as required. Work with members of our software team, product managers, and customers to develop, integrate, and configure the different AGS applications.

As a CTS representative, candidates will need to be self-motivated and self-sufficient in a fast paced, customer facing environment where you will often be GXP's first impression for both analysts and leadership throughout the IC community. You will actively seek new opportunities to grow the customer base, assist sales, and maintain relationships with existing customers by providing custom training at sites and technical support for GXP products. In this distinct environment, candidates will have the opportunity to travel and shape the customer base worldwide and engage in unique opportunities within the company and at customer sites.

About GXP - The Geospatial eXploitation Products (GXP) business provides licensed software capabilities and geospatial technology R&D. GXP's ability to draw on internal data production and technology expertise has allowed it to deliver superior products to the user community. GXP often finds ways to improve software implementation through user conferences and regional workshops, where important feedback and insight is gathered from customers. GXP commercial software, GXP Xplorer, GXP WebView, GXP Fusion, SOCET GXP, GXP InMotion, and SOCET SET provide customers with comprehensive image and video analysis, data management and geospatial production capabilities, and state-of-the-art sensor-data processing and analytics technologies, providing compact and scalable solutions to challenging problems in areas of video analytics, sensor data processing, computer vision, and machine learning. These products serve government and civil customers' needs for photogrammetry, mapping, GIS, image exploitation, precision targeting, GEOINT (geospatial intelligence), MOVINT (movement intelligence), 3-D visualization, simulation, and mission planning.

Job Summary:

Performs technical support, system integration, verification and validation for customer. Provide assistance with training, troubleshooting issues and provide information regarding our software capabilities. Communicate with management and sales team about the customers' needs or endeavors they want to pursue. This position is to help our customers with photogrammetric and GIS workflows by providing support, training, and configuration help.Required Education, Experience, & Skills

• SOCET GXP

• GXP Xplorer

• ArcMap & ArcPro

• GDAT-M

• GEOINT

• GIS

• Photogrammetric workflows (Triangulation, Terrain Generation, Feature Collection, Ortho Production)

• CGS (Common Geopositioning Service) workflows

• Data Stores

• Comfortable with presentations and speaking in front of large groups

• Exceptional verbal and written communication skills

• Exceptional organizational and prioritization skills

• Self-motivated, have a positive attitude and a results-oriented approach to business

• Experience with imagery systems and requirements

• Experience in providing software technical support

Preferred Education, Experience, & Skills

• Experience working with multiple OS types (Windows, Linux, OSX) and versions

• SQL database configuration, optimization, and administration (MySQL, PostgreSQL)

• Networking and networking protocols (TCP/IP, UDP, RDP)

• Multi-source processing, exploitation, and dissemination workflows

• Full-motion video (FMV) sensors, formats, codecs, and protocols

• Storage, retrieval, and streaming of video streams

• Design and implementation of distributed server-client architectures (e.g., chat services)

• Server-side framework development

• Programming in JavaScript, CSS, HTML, Python, and SQL

• Programming in C, C++, Java, or Matlab

Pay Information

Full-Time Salary Range: $102200 - $173700

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Electronic Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems' game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere - from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact - for our customers and the communities we serve.

Our Commitment to Diversity, Equity, and Inclusion:

At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.