University Of Rochester Rochester , NY 14618
Posted 3 weeks ago
Opening
Full Time 40 hours Range URG 105 Institute for Innovative Educ
Schedule
8 AM-4:30 PM
Responsibilities
GENERAL PURPOSE:
Provides first and second level technical support for all IIE supported endpoint computing devices. Acts as primary point of contact for end-users in resolving OS, iOS, application, hardware, and networking device issues, escalating as needed. Assists with setup, configuration, and maintenance of all endpoint devices. Serve as primary in-person support for high stakes, computer-based medical student exams.
JOB DUTIES AND RESPONSIBILITIES:
Provide first and second level technical support for IIE's large customer base whose business functions rely primarily on digital technologies
Provide first and second level technical support and expertise to IIE staff
Responsible for ensuring IIE's computing infrastructure (classrooms and other public spaces) are in working order
Work on projects and coordinate with other URMC teams (SIG, NOC, Systems Management) to promote technology advances within URMC and IIE
Assists with developing strategy for ongoing support of endpoint devices using MS tools - MCM, VMware, remote desktop, PowerShell scripting
Serve as primary in-person support for high stakes, computer-based medical student assessments and exams
QUALIFICATIONS:
High School diploma or equivalent and 1 year of relevant experience required
Associate's degree in related technical discipline, electronics, or related subject plus 2-3 years relevant experience preferred
One year of relevant experience or
Equivalent combination of education and experience required
Working knowledge of current PC operating systems required
Working knowledge of LAN/WAN technologies required
Working knowledge of Apple iOS, OS X, and Android devices required
Exceptional customer service skills required
Strong communication skills required
Logical thinker with good problem-solving skills required
Proficient in break/fix and troubleshooting methods required
Search engine proficiency required
Working knowledge of Windows based servers preferred
Working knowledge of MS Active Directory and SCCM\MCM preferred
Understanding of SQL and PowerShell scripting preferred
Apple iOS Certified Technician or other Windows based certifications preferred
Basic understanding of various coding languages, such as HTML preferred
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $19.37 - $27.12 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
University Of Rochester