Customer Team Leader (District Sales Manager) - New Jersey

Merck & Co., Inc. North Wales (Upper Gwynedd) , PA

Posted 3 months ago

Job Description:

Subject to applicable law, all prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19 or intend to be vaccinated for COVID-19 by November 1, 2021, or qualify for a medical or religious accommodation to this vaccination requirement. Hired candidates who are not vaccinated by November 1, 2021, and who have not been approved for a legally-required medical or religious accommodation will be subject to disciplinary action up to and including termination of employment, subject to applicable law.

Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.

The Customer Team Leader (CTL) plays a critical role in establishing our company's customer focused initiative.

Responsibilities include and are not limited to the following:

  • Leading and managing Customer Representatives in identifying customer needs.

  • Coaching representatives, overseeing training, and completing people management processes for Customer Representatives and effectively developing and resourcing his/her customer team to address customer needs.

  • The ideal candidate for this role will demonstrate the following behaviors and attitudes:

  • Strong leadership skills with experience leading teams through change and new challenges by applying situational coaching skills and using emotional intelligence

  • Self-starter who is comfortable working in and leading a team through ambiguity and the capacity to see 'what can be' for this new organization

  • Communicate with courage and candor as we evolve our engagement model for this customer segment

  • Customer-centric mindset and the skills needed to listen to customers and understand their objectives and overall relationship with our broader organization

  • Leads by example by modeling flexibility, candor, and a willingness to respond during times of change while maintaining a positive attitude

  • Demonstrated account planning and management skills and strong collaboration with extended teams toward common goals

Qualifications

Education and Required Experience:

  • Required: BA/BS degree + 6-8 years of sales experience or 10+ years of the following equivalent experience, with at least 4 years in pharmaceutical, biotech or healthcare industries preferred.

  • Equivalent experience can be: professional sales experience, work experience in the healthcare/scientific field (including pharmaceutical, biotech, or medical devices) that is not sales related, professional marketing experience, or military experience.

  • Preferred: MBA/MS degree.

Required Experience and Skills:
  • Strong leadership skills with experience leading teams through change and new challenges by applying situational coaching skills and using emotional intelligence

  • Self-starter who is comfortable working in and leading a team through ambiguity and the capacity to see 'what can be' for this new organization

  • Communicate with courage and candor as we evolve our engagement model for this customer segment

  • Customer-centric mindset and the skills needed to listen to customers and understand their objectives and overall relationship with our broader organization

  • Leads by example by modeling flexibility, candor, and a willingness to respond during times of change while maintaining a positive attitude

  • Demonstrated account planning and management skills and strong collaboration with extended teams toward common goals

  • Valid Driver's license.

  • Willing and able to travel within the assigned district.

Preferred Experience and Skills:
  • Minimum of (3) years experience working with key thought leaders or high influence customers in large group practices, hospitals, or managed care organizations

  • Minimum of (2) years experience working in Marketing, Managed Care, or Sales support areas within the Pharmaceutical industry

  • Experience working in Marketing or Basic Research

  • Experience selling in the Pharmaceutical, Biotech & Medical Device Industry

  • Previous Field Sales Management experience

  • Capable of establishing relationships and networks within a customer organization

Our Human Health Division maintains a "patient first, profits later" ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Who we are

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy

  • Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

50%

Flexible Work Arrangements:

Shift:

1st

  • Day

Valid Driving License:

Yes

Hazardous Material(s):

Number of Openings:

1

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Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 10% Flexible Work Arrangements: Shift: 1st - Day Valid Driving License: Yes Hazardous Material(s): Number of Openings: 1 Merck & Co., Inc. North Wales (Upper Gwynedd) PA

Customer Team Leader (District Sales Manager) - New Jersey

Merck & Co., Inc.