Customer Service Rep

• Travel Center

BRIEF DESCRIPTION:

The purpose of this position is to provide customer service and assistance to Falls Ride and Greyhound passengers, as well as Greyhound Freight customers. This is accomplished by answering the phone, assisting walk in customers, selling tickets, taking payments, receiving customer freight and processing the proper information so that the freight is loaded onto the proper bus. Other duties include pickup and delivery of GPX shipments and keeping the Travel Center clean and orderly.

LICENSING REQUIREMENTS:

Driver's License Required

• Y Type

• C Endorsements

• N/A

OTHER REQUIREMENTS:

None.

ESSENTIAL FUNCTIONS:

Note: This information is intended to be descriptive of the key responsibilities of the position.

The list of essential functions below does not identify all duties performed by any single incumbent in this position. Additionally, please be aware of the legend below when referring to the physical demands of each essential function.

(S) Sedentary (L) Light (M) Medium (H) Heavy (V) Very Heavy

Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; OR requires walking or standing to a significant degree.

Exerting 20-50 lbs. occasionally; 10-25 lbs. frequently; or up to 10 lbs. constantly. Exerting 50-100 lbs. occasionally; 10-25 lbs. frequently; or up to 10-20 lbs. constantly. Exerting over 100 lbs. occasionally; 50-100 lbs. frequently; or up to 20-50 lbs. constantly.

Code Essential Functions

1 L Regular and reliable attendance in compliance with given schedules is a mandatory requirement of this position. Schedules may be subject to change with or without advance notice

2 S Answers the phone and provides counter assistance by answering questions and providing information, researching billings or other data, taking payments for services, processing the information and printing receipts, and entering required data into electronic systems.

3 S Sells tickets, processes information and/or monies received by entering information into the computer, posting transactions, verifying monies received.

4 M Receives customer freight, and processes the proper information so that the freight is loaded onto the proper bus.

5 L Ensures that the facility and grounds are clean and free of suspicious packages or luggage, and that the no loitering policy is enforced.

6 M Local pickup and delivery of shipments in support of GPX door-to-door service.

JOB REQUIREMENTS:

• Description of Minimum Job Requirements-

Formal Education Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Experience No experience required

WORK LOCATION: Office Environment to include Freight shipment pickup and delivery.

Position : 2206003

Code : 2206-2

Type : INTERNAL & EXTERNAL

Location : TRANSIT HUB

Grade : NE 103

Job Family : 43-4051.00 CUSTOMER SERVICE RE

Job Class : CUSTOMER SERVICE REP

Posting Start : 06/26/2024

Posting End : 12/31/9999

HOURLY RATE RANGE: $14.05-$17.57