EagleView is looking for a quality-focused Customer Support Specialist to join our supportive and fun team. Our Customer Support team answers questions over email, live web-chat, and on the phone about general account information, billing and order statuses. Specialists are empowered to resolve almost any of our customer's concerns with a focus on first call resolution. We focus on training from the beginning and we give our team members the tools they need to succeed long-term. EagleView is a dynamic, growing company with a tremendous amount of opportunity for motivated employees. Join our Customer Support team and learn our business from the ground up. The sky is the limit!
Answer inbound calls, emails, and chats from potential customers and existing clients.
Quickly assess customer issues to provide accurate support.
Explore and understand customers' needs and exceed their expectations.
Complete all required trainings and stay informed about company news and department processes and procedures.
Maintain a high standard of professionalism with our customers.
Adhere to department performance goals and production standards.
Be able to work independently, while knowing how/when to handle or escalate critical customer issues.
Maintain individual performance relative to traceable metrics, and quality standards in relation to department goals and objectives.
Other duties as assigned.
Vista Equity Partners