Customer Support Specialist

Vista Equity Partners Orlando , FL 32801

Posted 4 weeks ago

EagleView is looking for a quality-focused Customer Support Specialist to join our supportive and fun team. Our Customer Support team answers questions over email, live web-chat, and on the phone about general account information, billing and order statuses. Specialists are empowered to resolve almost any of our customer's concerns with a focus on first call resolution. We focus on training from the beginning and we give our team members the tools they need to succeed long-term. EagleView is a dynamic, growing company with a tremendous amount of opportunity for motivated employees. Join our Customer Support team and learn our business from the ground up. The sky is the limit!

Primary Responsibilities

  • Answer inbound calls, emails, and chats from potential customers and existing clients.

  • Quickly assess customer issues to provide accurate support.

  • Explore and understand customers' needs and exceed their expectations.

  • Complete all required trainings and stay informed about company news and department processes and procedures.

  • Maintain a high standard of professionalism with our customers.

  • Adhere to department performance goals and production standards.

  • Be able to work independently, while knowing how/when to handle or escalate critical customer issues.

  • Maintain individual performance relative to traceable metrics, and quality standards in relation to department goals and objectives.

  • Other duties as assigned.

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Customer Support Specialist

Vista Equity Partners