Customer Support Specialist - Tech & Warranty

Keystone Automotive Operations, Inc. Elkhart , IN 46516

Posted 7 days ago

What can Keystone Automotive Operations do for YOU?

KAO provides its employees with more than a job; we provide them with a career. Our company believes in offering its employees the opportunity to learn and grow using competitive training programs, coaching, communication, and collaboration. This empowers our employees, further allowing them to pursue both functional and upward mobility within the company. Keystone Automotive Operations also offers:

  • Benefits Package: Medical, Dental, Vision, & Employee Assistance Programs

  • Strong 401K with generous company match

  • Paid Time Off & Paid Company Holidays

  • Employee Referral Bonus: Eligible to make referrals immediately after first day

  • Tuition Reimbursement

  • Employee Discount Program

  • And More!

Who is Keystone Automotive Operations?

We are the leading distributor of specialty automotive and RV aftermarket parts and accessories, and we have developed a culture of family that has allowed our business to grow across the globe.

With our more than 2,000 employees, we strive to reflect this culture by living our values of Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, & Fun. Through these values, we've been able to provide our employees with the tools they need to succeed. That's because when you succeed, we succeed at our goal of delivering the products that people need when they need them!

  • Your Role with Keystone Automotive Operations

Keystone Automotive Operations, Inc. is currently looking to hire a Tech & Warranty Customer Support Specialist for our Elkhart, IN location. To excel in this position, you must be able to multitask, communicate well with others, and be very organized in tasks. The ideal candidate needs to be very goal orientated and willing to work at a very fast pace while maintaining the quality and accuracy set forth in the job expectations. If you like growth and working with happy, enthusiastic individuals, you'll enjoy a career with us!

Responsibilities Include:

  • Fields Incoming Calls & E-Mails related to Tech & Warranty cases.

  • Processes Warranty claims/cases daily.

  • Processes orders & RGA's related to Warranty.

  • Supports Sales inside & outside with product information when required.

  • Required to stay current with all product updates and training.

Basic Qualifications:

  • Strong Customer Service Skills.

  • Above-average computer skills.

  • Strong communication both written and spoken.

  • Ability to multitask in a fast-paced environment.

  • Must be attentive to detail and ensure accuracy.

Education & Experience:

  • High School graduate or GED equivalent.

  • RV & Automotive light to medium trucks knowledge.

  • Mechanical background Automotive & RV Towing.

  • Basic knowledge of electrical.

  • Knowledge of small engine power equipment.

Knowledge/Skills/Abilities:

  • Effective oral & written skills.

  • Ability to turn a negative situation into a positive one.

  • Computer, excel, word, office, and AS-400 required

  • Ability to establish priorities and exhibit effective time management skills.

Preferred Qualifications:

  • Excellent Customer Service skills.

  • Strong Computers skills.

  • Ability to use office equipment, Phone, fax, scanner.

  • Mechanical background.

  • Must be able to read and follow written instructions accurately

Full-time


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Support Specialist Tech & Warranty
New!

Keystone Automotive Operations, Inc.

Posted Today

VIEW JOBS 11/29/2022 12:00:00 AM 2023-02-27T00:00 <span><b><u><span><span arial",sans-serif"=""><span>Customer Support Specialist - Tech & Warranty</span></span></span></u><br><span><span arial",sans-serif"=""><span>Salary: </span></span></span></b></span>$40K - $43K a year<br><span><span><span arial",sans-serif"=""><span>Apply @ www.keystoneautomotive.com/careers to learn more!<b><u>What can Keystone Automotive Operations do for YOU?</u></b>KAO provides its employees with more than a job; <i>we provide them with a career</i>. Our company believes in offering its employees the opportunity to <i><u>learn</u></i> and <i><u>grow</u></i> using <b>competitive training programs, coaching, communication, and collaboration. </b>This empowers our employees, further allowing them to pursue both functional and upward mobility within the company. Keystone Automotive Operations also offers:</span></span></span></span><ul><li style="padding: 0; margin: 0;"><span><span><span><b><span><span arial",sans-serif"="">Benefits Package: </span></span></b><span><span arial",sans-serif"="">Medical, Dental, Vision, & Employee Assistance Programs</span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><b><span><span arial",sans-serif"=""><span>Strong 401K with generous company match</span></span></span></b></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><b><span><span arial",sans-serif"=""><span>Paid Time Off & Paid Company Holidays</span></span></span></b></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><b><span><span arial",sans-serif"=""><span>Employee Referral Bonus:</span></span></span></b><span><span arial",sans-serif"=""><span> Eligible to make referrals immediately after first day</span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><b><span><span arial",sans-serif"=""><span>Tuition Reimbursement</span></span></span></b></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><b><span><span arial",sans-serif"=""><span>Employee Discount Program</span></span></span></b></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><b><span><span arial",sans-serif"=""><span>And More!</span></span></span></b></span></span></span></li></ul><span><span><span arial",sans-serif"=""><span><b><u>Who is Keystone Automotive Operations?</u></b></span></span></span><br><span><span arial",sans-serif"=""><span>We are the leading distributor of specialty automotive and RV aftermarket parts and accessories, and w</span></span></span><span><span arial",sans-serif"=""><span>e have developed a culture of family that has allowed our business to grow across the globe.With our more than 2,000 employees, we strive to reflect this culture by living our values of <b><i>Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, & Fun</i></b>. Through these values, we’ve been able to provide our employees with the tools they need to succeed. That’s because when you succeed, we succeed at our goal of <i>delivering the products that people need when they need them</i>!</span></span></span></span><span><span><b><span><span noto="" sans",sans-serif"=""><span>Your Role with Keystone Automotive Operations</span></span></span></b><br><span><span noto="" sans",sans-serif"=""><span>Keystone Automotive Operations, Inc. is currently looking to hire a <b>Tech & Warranty</b><b>Customer Support Specialist</b> for our <b>Elkhart, IN</b> location. To excel in this position, you must be able to multitask, communicate well with others, and be very organized in tasks. The ideal candidate needs to be very goal orientated and willing to work at a very fast pace while maintaining the quality and accuracy set forth in the job expectations. If you like growth and working with happy, enthusiastic individuals, you'll enjoy a career with us!<i>Responsibilities Include:</i></span></span></span></span></span><ul><li style="padding: 0; margin: 0;"><span><span><span><span><span><span noto="" sans",sans-serif"="">Fields Incoming Calls & E-Mails related to Tech & Warranty cases.</span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span noto="" sans",sans-serif"="">Processes Warranty claims/cases daily.</span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span noto="" sans",sans-serif"="">Processes orders & RGA's related to Warranty.</span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span noto="" sans",sans-serif"="">Supports Sales inside & outside with product information when required.</span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span noto="" sans",sans-serif"="">Required to stay current with all product updates and training.</span></span></span></span></span></span></li></ul><span><i><span lang="EN"><span arial",sans-serif"=""><span>Basic Qualifications:</span></span></span></i></span><ul><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>Strong Customer Service Skills.</span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>Above-average computer skills.</span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>Strong communication both written and spoken.</span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>Ability to multitask in a fast-paced environment.</span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>Must be attentive to detail and ensure accuracy.</span></span></span></span></li></ul><span><i><span><span arial",sans-serif"=""><span>Education & Experience:</span></span></span></i></span><ul><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>High School graduate or GED equivalent.</span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>RV & Automotive light to medium trucks knowledge.</span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>Mechanical background Automotive & RV Towing.</span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>Basic knowledge of electrical.</span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>Knowledge of small engine power equipment.</span></span></span></span></li></ul><span><i><span><span arial",sans-serif"=""><span>Knowledge/Skills/Abilities:</span></span></span></i></span><ul><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>Effective oral & written skills.</span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>Ability to turn a negative situation into a positive one.</span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>Computer, excel, word, office, and AS-400 required</span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>Ability to establish priorities and exhibit effective time management skills.</span></span></span></span></li></ul><span><i><span><span arial",sans-serif"=""><span>Preferred Qualifications:</span></span></span></i></span><ul><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>Excellent Customer Service skills.</span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>Strong Computers skills.</span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>Ability to use office equipment, Phone, fax, scanner.</span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>Mechanical background.</span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>Must be able to read and follow written instructions accurately</span></span></span></span></li></ul> Keystone Automotive Operations, Inc. Elkhart IN

Customer Support Specialist - Tech & Warranty

Keystone Automotive Operations, Inc.