Customer Support Specialist-Srml Altavista Library

Customer Support Specialist-SRML Altavista-Full Time The Customer Service Specialist will work inside SRML-Altavista engaged in Customer Service and Circulation duties approximately 25 hours per week. The remaining 15 hours per week will be used for outreach in the Altavista area and assistance with larger events held by the Citizen Engagement and Quality of Life (CEQL) Department.

Examples of outreach include but are not limited to: Staffing a contact table at Altavista area events, such as National Night Out, AOT events, etc. Maintaining the town-wide book hunt Quarterly coordinated litter pickups for the library's "Adopt a Street" initiative Monthly coordination meetings with area agencies Distribution of flyer and Event Guides to area businesses and organizations Creating content for social media and other PR outlets Assistance with large-scale CEQL events throughout the County, including End of Summer Street Fair, Earth Day celebration, Back to School Night in Altavista, etc.

Attending Program Team meetings Event support in the form of prep and cleanup Assistance with weekly programs for all ages Qualifications: High School diploma or GED; 3 years of related experience or equivalent combination of education and training; Ability to lift up to 50lbs Active Virginia Driver's License Completion of National Incident Management System (IS-100 and IS- 700 or NIMS equivalent) within 90 days of employment. Other Skills & Abilities:

Knowledge of library practices, procedures and techniques. Good oral and written communication skills. Tact, poise, and resourcefulness in dealing with the public.

Working knowledge of computer software. Physical ability to perform basic library tasks.