Customer Support Specialist - PT

At Home Stores LLC Lutz , FL 33548

Posted 3 months ago

PART TIME Customer Support Specialist

Job Summary:

At Home (NYSE: HOME) is the leading home decor superstore that dedicates more space per store to home decor than any other player in the industry. We are focused on providing the broadest assortment of products for any room, in any style, for any budget. We utilize our space advantage to out-assort our competition, offering over 50,000 SKUs throughout our stores. Our differentiated merchandising strategy allows us to identify on-trend products and then value engineer those products to provide desirable aesthetics at attractive price points for our customers. Over 70% of our products are unbranded, private label or specifically designed for us. We believe that our broad and comprehensive offering and compelling value proposition combine to create a leading destination for home decor with the opportunity to continue taking market share in a large, fragmented and growing market.

If you are a motivated, enthusiastic rock star who enjoys a fast-paced team environment laced with challenges and opportunities, you are coming to the right place, come join a FUN team - APPLY TODAY!

Our Part Time Team Members perform a variety of tasks as directed by leadership, assists in other areas of the warehouse as needed and follows proper safety and security procedures.


Summary of Key Roles &

Responsibilities:
  • Provides customers a positive shopping experience

  • Regularly performs Manager on Duty (MOD) functions.

  • Responsible for building opening and closing tasks which includes timely openings, operational readiness, troubleshooting, team management, and building security.

  • Partners with General Manager (GM), or in GM's absence, District Manager, on non-standard issues as they arise.

  • Manages all front end audit and cash compliance responsibilities.

  • Ensures team is trained in the processing of all transactions per policy.

  • Performs cashier duties accurately while processing all transactions per policy.

  • Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in all areas excluding receiving.

  • Maintains conditioning and housekeeping (inside and out) standards

  • Timely and thorough incident reporting compliance.

  • Submits facilities, IT, and store communication requests as needed.

  • Drives productivity by training, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

  • Performs and trains team on all customer support responsibilities

  • Operates all equipment in a safe manner per directed procedures.

  • Ensures a safe working and shopping environment while minimizing shrink and damages.

  • Plan, delegates and monitors tasks ensuring they are performed in the most efficient manner adhering to policy and procedures.

Competencies:

  • Contributes to a customer focused environment while demonstrating excellent service.

  • Communicates clearly with customers, team and leadership.

  • Reliable and trustworthy

  • Ability to work effectively independently and within a team to perform all tasks as assigned.

  • Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution.

  • Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business

  • At least 18 years old

  • High School Diploma/Equivalent

  • At least 12 months of retail, restaurant or customer service supervisory/management experience

  • Ability to work a flexible schedule including nights, weekends, and some holidays

  • Ability to lift a minimum of 50 lbs., team lift 100 lbs.

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Support Manager

Lowe's Companies, Inc.

Posted 7 days ago

VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 Job Description Position Description The Support Manager role will have a focus in one of three areas Front-End, Back-End, or Night Operations. The Support Manager Front-End role is primarily responsible for planning, scheduling, monitoring, and successfully implementing all non-selling operations in the front-end of the store (i.e., cashier and administrative functions), facilitating the store s ability to provide a superior customer shopping experience and maximize sales and profitability. This includes overseeing the Administrative office, researching shortages or overages, depositing cash in the bank, handling register pulls and loans, managing exchange and loaner accounts, and monitoring Customer Service desk activity.The Support Manager Back-End and Support Manager Night Operations roles are primarily responsible for planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back-end of the store (during the overnight shift or the Night Ops role), facilitating the store s ability to provide a superior customer shopping experience and maximize sales and profitability. This includes leading a team responsible for critical support processes including receiving and stocking inventory, assembling product, and delivery. In addition, the individual in this role delivers training to associates, manages performance, and creates schedules for the team to ensure adequate department coverage at all times.To be successful, the Support Manager must collaborate and communicate with his/her peers on the leadership team to ensure that critical information is being shared and to determine the most effective methods for meeting service objectives and customer needs.Job RequirementsMorning, afternoon, and evening availability any day of the week; Late evening, night-time, and early morning availability any day of the week (for Night Ops role)Physical ability to move large, bulky and/or heavy merchandise; Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.Minimum QualificationsHigh School Diploma and 3 years of retail store experience OR 5 years of experience in a retail environmentExperience managing project teams (with or without direct report responsibility)Experience working cross-functionallyStrong working knowledge of Microsoft OfficePreferred QualificationsExperience in customer service roleExperience working in a fast paced, dynamic retail environmentExperience in a leadership role with direct report responsibilityExperience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling) Lowe's Companies, Inc. Lutz FL

Customer Support Specialist - PT

At Home Stores LLC