Customer Support Specialist - Payments

At AffiniPay, delivering great customer experiences is one of our core values, and we are committed to making every single interaction with our customers count. These shared values are why we have earned a Net Promoter Score of 72, which is only achieved by the very best companies in the US.

Our Customer Support Team plays a vital role in our products' glowing reviews and high NPS score. We only look for those that share our passion for surprisingly great customer experiences, and if you are one of those people, we want to speak with you! AffiniPay is looking for a motivated problem solver to join our award-winning Customer Support Team. As a Customer Support Specialist, you will be responsible for ensuring our customers using our payment platform receive consistent and reliable service and support through every interaction. Our ideal candidate has excellent interpersonal skills and is analytically minded, detail-oriented and skilled at solving problems and explaining sophisticated issues.

What You'll Do…

• Answer customer support calls and provide product troubleshooting and support

• Timely response to customer support inquiries via email, phone, and support ticketing system

• Ensure customers receive consistent and reliable service and support during every interaction

• Stay informed and knowledgeable regarding new product releases

• Document found issues and steps to reproduce

• Investigate issues reported by customers

• Educate our customers on how to use AffiniPay/LawPay/CPACharge/ClientPay products

About You…

• 2+ years experience in a customer support role

• Must have excellent interpersonal and professional communication skills; both written and verbal. Must be friendly, clear, and a strong speaker.

• Maintain a high level of professionalism, integrity, and ethics

• Excellent time management and communication skills

• Works well in a team setting

• Reacts positively to difficult situations

• Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required

• Located in Austin, Texas

• This position requires a hybrid schedule at our Austin, TX Headquarters*