Customer Support Specialist

Owens & Minor, Inc. Philadelphia , PA 19107

Posted 2 months ago

Job Description:

JOB SUMMARY:

Responsible for providing administrative support to Sales Representatives and assigned hospitals. Ensures that hospitals needs are acknowledged and addressed.

ESSENTIAL JOB FUNCTIONS:

  • Visits assigned hospitals as needed to determine the customer's need.

  • Schedules meetings with department heads at hospitals to persuade conversion to Owens & Minor business.

  • Schedules meetings with materials managers and buyers to ensure accuracy and timeliness in purchase orders.

  • Checks inventory to determine hospital usage levels.

  • Researches new products that hospitals are interested in purchasing.

  • Prepares cost comparisons for hospitals to justify Owens & Minor distribution.

  • Converts new customer's product numbers to Owens & Minor's product numbers.

  • Acts as liaison between hospital and manufacturers to ensure accuracy of materials and supplies.

  • Acts as liaison between hospital and division department heads to ensure smooth conversion.

SUPPLEMENTAL JOB FUNCTIONS:

Performs additional duties as directed.

QUALIFICATIONS:

EDUCATION & FORMAL TRAINING:

General knowledge of a variety of basic topics, such as math, reading, basic accounting, typing, etc. Equal to a high school diploma.

WORK EXPERIENCE:

Over one year up to and including three years.

EQUIPMENT, TOOLS AND WORK AIDS:

Personal computer, CRT, catalogs, forms, and manuals.

WORKING CONDITIONS AND ENVIRONMENTAL HAZARDS:
1.Inside working conditions.
2.No environmental hazards indicated for this classification.

STRENGTH REQUIREMENT:

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

TYPE OF PHYSICAL REQUIREMENTS:

Acuity, near

Clarity of vision at 20 inches or less.

Accommodation

Adjustment of lens of eye to bring an object into sharp focus. This item is especially important when doing nearpoint work at varying distances from eye.

Reaching

Extending hand(s) and arm(s) in any direction.

Handling

Seizing, holding, grasping, turning, or otherwise working with hands. Fingers are involved only to the extent that they are an extension of the hand.

Talking

Expressing or exchanging ideas by means of the spoken word. Talking is important for those activities in which workers must impart oral information to clients or to the public, and in those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Hearing

Perceiving the nature of sounds. Hearing is important for those activities which require ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when making fine adjustments on running engines.


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Customer Support Specialist

Owens & Minor, Inc.