Customer Support Specialist

• This position will be moving from Mountlake Terrace to our new HQ in Northgate in Summer 2024!*

Who We Are:

Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. For 12 years, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support over 1,200 mental health providers, and in turn over 16,000 patients per week across 11 locations and virtually via Telehealth.

We are a company dedicated to the complex mission of improving access to high quality mental healthcare in our community. We are driven by our tenets of respect, authenticity, collaboration, and perseverance and instill these qualities into everything we do.

About the Role:

The Client Relationship Specialist is responsible for maintaining strong relationships with contracted mental health providers. They serve as the primary point of contact for providers, and work to build and maintain equitable partnerships with continuity, context and coaching to ensure the provider is a successful partner. They will become an expert on all relevant aspects of the business relationship and will motivate and encourage providers who are new to owning their own business and to our systems.

This role will rely heavily on detailed and thorough organizational systems and documentation, in addition to creativity and follow through when solving problems. The Client Relationship Specialist, known internally as Provider Account Manager, should be resourceful, analytical, adaptable, and organized with the ability to build rapport with private practice mental health providers, while also upholding the goals of our businesses. This is a versatile role, so applicants of many backgrounds may have translatable skills. Applicants with experience in hospitality or long-term customer service relationships are highly encouraged to apply.

Responsibilities:

• Develop a relationship with individual providers while working to understand their motivation and goals.

• Identify areas of opportunity for improving providers' various areas of success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.

• Track outreach including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM.

• Engage in direct feedback from the organization, team, and provider members to ensure satisfaction and understanding of the business relationship.