Customer Support Specialist

Koch Industries, Inc. Wichita , KS 67251

Posted 2 months ago

Who are we? Watch to find out!

''Innovation is facilitated by having the right people in the

right roles with the right skills and values.''

  • Charles Koch, Koch Industries Chairman and CEO

Flint Hills Resources is currently looking for candidates who want to create long term value, who are not afraid to challenge the status quo, and who want to find fulfillment in what they do. If this sounds like you, then we invite you to apply for our Customer Support Specialist role and join our Chemicals Transportation & Logistics team at our headquarters in Wichita, KS. In this fast-paced position, you will develop and manage customer relationships in our Chemicals business, experiment with new technologies and develop your knowledge of the Chemicals business and products. This role plays an integral part in meeting our customers' needs with a focus on account services, customer retention and ensuring accuracy of orders and deliveries.

A Day In The Life Typically Includes:

  • Facilitate the order acceptance process with the focus on challenging current processes to improve the customer experience

  • Build mutually beneficial relationships by understanding business partners unique needs and supply / demand requirements and communicate these requirements with the team to improve inventory and logistics optimization

  • Develop customer knowledge base including flexibility in product receiving, alternate suppliers and variable cost advantages and disadvantages by interacting with sales team and customer

  • Interfacing with other internal departments to facilitate the order flow process

  • Utilize customer knowledge and internal business knowledge to actively participate in resolving exceptions to order fulfillment

  • Work with the team to make improvements to the order lifecycle

  • Embrace change by increasing knowledge of emerging technologies, actively experimenting and improving processes

What You Will Need:

Basic Qualifications:

  • Bachelor's degree in a business-related field (including, but not limited to, accounting, finance, economics, supply chain) OR anticipated completion of a bachelor's degree by summer of 2020

  • Excellent written and verbal communication skills

  • Demonstrated technical proficiency OR a demonstrated ability to learn coupled with a desire to develop technical skills

What Will Put You Ahead?

Preferred Qualifications:

  • Experience in a customer-facing or customer-service position

  • Experience with logistics

  • Experience with data visualization and management tools

  • Ability to travel up to 10%

Want to learn more about Flint Hills Resources?

This role is not eligible for visa sponsorship.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf

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Customer Support Specialist

Koch Industries, Inc.