Customer Support Specialist

Your Job

INVISTA is currently seeking a candidate for the position of Customer Support Specialist to contribute and excel in our Customer Experience and Order Excellence capability. This customer facing role resides within our Supply Chain and is the primary interface with our internal and external partners, responsible for our end-to-end order fulfillment process. This position is based in Wichita, KS.

Our Team

We are looking for an entrepreneurial individual who can thrive in our culture and innovative environment. A successful candidate will have the ability to sit in the driver's seat on transformative projects, challenge the status quo, and develop creative solutions.

What You Will Do

• Manage the sales order life cycle, utilizing a portfolio of automation tools to ensure perfect order entry

• Coordinate logistics movements to ensure on time & in full delivery to customers

• Collaborate with and help organize cross functional teams to solve in depth supply chain scenarios that affect our customers & internal partners

• Develop in-depth knowledge of integrated processes and actively seek ways to obtain and share best knowledge with a contribution mindset

• Effectively challenge legacy processes and think creatively to reduce/remove redundant tasks using automation, data analytics and visualization tools

• Build mutually beneficial relationships with our partners that help lead to profitable action

• Proactively analyze root causes and drive resolution of exceptions

• Identify opportunities and advocate for transformation within the Business Operations team

• Participate in cross functional projects, providing specific expertise that drives process excellence

Who You Are (Basic Qualifications)

• Bachelor's degree OR 6+months professional experience in Customer Service, Supply Chain or Logistics

• Experience in Microsoft Excel (ex: ability to filter/manipulate reports) and other Office products

• This role is not eligible for visa sponsorship

What Will Put You Ahead

• 3+ years' professional experience in Customer Service, Supply Chain or Logistics

• Experience in data analytics tools such as Power Bi

• Experience with an SAP/ERP system

• Experience with Salesforce or comparable CRM solution

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company, INVISTA has a long history of working to make the world around you a better place. From parts for the automotive industry to medical equipment, air bags, food packaging and clothing, our ingredients in the nylon 6,6 and polypropylene value chains help bring many of life's essential products to market.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf

#LI-RR1