Customer Support Specialist

Our Team

KBX is searching for a Customer Support Specialist to work directly with customers, carriers, and across other KBX teams to provide exceptional customer service. The successful candidate will have excellent customer service, communication, and organizational skills as well as a high degree of initiative to find and drive solutions for our customers.

The Customer Support Specialist role is located out of our Green Bay, WI office, with an opportunity to work up to three days per week from home and two days per week or more in office. The hours for this role are 7:30 AM - 4:00 PM, Monday through Friday.

Our Team

KBX Logistics is a leader in supply chain logistics, delivering advantaged solutions to customers. Using over 100 years of shipper-focused logistics management experience, cutting-edge technologies, and innovative data analytics solutions, KBX Logistics enhances service, increases capacity, and reduces costs for freight logistics in a safe, sustainable, and efficient way. Offerings include rail, truckload, flatbed, expedited, dry and liquid bulk, drayage, less-than-truckload, asset management, global project cargo, specialty equipment services, and more. KBX Logistics is a subsidiary of KBX, a Koch Industries Inc. company. For more information on KBX, visit http://www.kbx.com.

What You Will Do:

• Communicate with external customers to schedule delivery appointments

• Partner with other departments to reschedule missed delivery appointments

• Handle inbound calls from external customers regarding various delivery questions

• Develop and maintain business relationships across the supply chain with both internal and external customers

• Analyze trends, processes, and key performance indicators to drive solutions that improve service, productivity, and eliminating waste

• Collaborate with internal and external teams to determine solutions that positively impact all constituencies involved

• Maintain proper documentation for customer master's and standard operation procedures

• Track, monitor, document, and provide a high level of communication on load statuses

• Provide exceptional customer service by utilizing all the tools and resources available and especially the transportation management systems and SAP to meet the customers' expectations and service metrics

• Work with customers and carriers through service sensitive situations and handle in a respectful manner

• Support operational needs by taking on various tasks such as authorizing accessorial charges, OSD Calls, data entry, proof of delivery (POD) requests, and other administrative tasks, as needed

Who You Are (Basic Qualifications):

• Experience working with customers

• Experience using Microsoft Office programs such as Word, Excel, Teams, and Outlook

What Will Put You Ahead:

• Experience working in the Supply Chain or Logistics or Transportation industry

• Experience using SAP, preferably S4 Hana

• Experience using inventory or transportation management system(s)

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

KBX Logistics KBX Logistics, a Koch company and global leader in transportation, offers world-class, technology-driven capabilities across all modes of managed freight and transportation asset management. KBX is uniquely positioned to meet the challenges shippers face, leveraging decades of firsthand experience and data-driven insights from a large, diverse, and global business network. By building mutually beneficial partnerships and innovative technology, KBX creates a competitive advantage for its customers and meets the growing need for cost effective and reliable supply chain solutions. For more information on KBX, visit www.kbx.com. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.