Interface, Inc. Salem , NH 03079
Posted 2 months ago
Interface, Inc. is a global flooring company specializing in carbon neutral carpet tile and resilient flooring, including luxury vinyl tile (LVT) and nora rubber flooring. We help our customers create high-performance interior spaces that support well-being, productivity, and creativity, as well as the sustainability of the planet. Our mission, Climate Take Back, invites you to join us as we commit to operating in a way that is restorative to the planet and creates a climate fit for life.
Customer Success Specialist:
CS (Customer Success Representative). The primary focus of the CS is to take ownership for providing best in class service to Interface's internal and external customers that is indicative of the premium brand that Interface is. Working in partnership with nora by Interface Account Executives (AE's), to help them achieve their business goals.
OM (Order Management Representative) The primary focus of the OM is to take ownership for providing best in class service to Interface's internal and external customers that is indicative of the premium brand that Interface is. Working in partnership with nora by Interface Accounts/Customers to process their POs in a timely fashion, meet installation deadlines, and all other aspects of Order Management.
Essential Skills
To perform this job successfully, the CS/OM must exercise judgment, discretion and tact in all business matters and business relationships. Strong interpersonal skills and the ability to maintain cooperative working relationships with coworkers are essential. nora promotes collaborative problem solving in both formal and informal work teams. Participation in, and contribution to, teamwork is required.
Responsibilities include, but are not limited to, the following:
Requirements:
Ability to prioritize multiple, simultaneous assignments in a fast-paced environment
Strong interpersonal communication skills
Strong team mentality
Technical aptitude and ability to learn and retain product specs, installation processes and uses.
Understanding of the construction process and timeline
Understanding of international shipping and customs process
Experience using Microsoft Office Suite
Experience using an ERP system
Experience using a CRM system
Ability to manage work across 3 operating platforms. Salesforce, JD Edwards and SAP
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard,
Specific vision abilities required by this job include close vision requirements due to computer work.
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We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of New Hampshire. An Equal Opportunity Employer including Veterans and Disabled.
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