Customer Support Specialist

Infopro Digital group are recruiting for a Customer Support Specialist on a permanent basis to join its Haynes Automotive brand based out of our Nashville offices.

Infopro Digital is a leading provider of information services with a strong focus on growth and innovation. With 3,500 employees across 17 countries, Infopro Digital operates in six professional markets including automobile, construction, retail, insurance and finance, public sector, and industry. With an international presence and offices in London, New York, Hong Kong, and Paris, Infopro Digital is committed to providing top-quality services to its clients.

We are currently seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional support and service to our customers. This includes answering customer inquiries, resolving issues, and ensuring customer satisfaction. You will also work closely with other teams within the company, such as Sales and Product Development, to provide feedback and contribute to continuous improvement efforts.

Key responsibilities include:

• Responding to customer inquiries and providing timely and accurate information

• Troubleshooting and resolving customer issues and complaints

• Coordinating with other departments to resolve complex customer problems

• Providing product information and assisting with product recommendations

• Maintaining customer records and updating customer information in the database

• Collaborating with the Sales team to identify and pursue up-selling and cross-selling opportunities

• Contributing to knowledge base and sharing best practices with the team