Customer Support Specialist

Infopro Digital is a leading provider of information services with a strong focus on growth and innovation. With 3,500 employees across 17 countries, Infopro Digital operates in six professional markets including automobile, construction, retail, insurance and finance, public sector, and industry. With an international presence and offices in London, New York, Hong Kong, and Paris, Infopro Digital is committed to providing top-quality services to its clients.

We are currently seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional support and service to our customers. This includes answering customer inquiries, resolving issues, and ensuring customer satisfaction. You will also work closely with other teams within the company, such as Sales and Product Development, to provide feedback and contribute to continuous improvement efforts.

Key responsibilities include:

• Responding to customer inquiries and providing timely and accurate information
• Troubleshooting and resolving customer issues and complaints
• Coordinating with other departments to resolve complex customer problems
• Providing product information and assisting with product recommendations
• Maintaining customer records and updating customer information in the database
• Collaborating with the Sales team to identify and pursue up-selling and cross-selling opportunities
• Contributing to knowledge base and sharing best practices with the team

Requirements

• Prior experience in customer support or a related role
• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking skills
• Ability to handle and resolve customer complaints and conflicts
• Proficiency in computer systems and software applications
• Attention to detail and strong organizational skills
• Ability to work in a fast-paced and dynamic environment
• Fluency in English (additional languages are a plus)

Benefits

• Generous base salary, and commission structure
• Flexible and hybrid working based on employee needs.
• 20 Vacation Days (rising to 25 days)
• 5 Sick Days
• Life Insurance
• Medical, Dental & Vision Insurance
• 401k Plan Plus Match
• Flexible Spending Account (FSA)
• Short-term and Long-term Disability
• Commuter Benefits
• Discounted Gym Membership
• Bonusly Employee Recognition
• Employee Discount Schemes
• Employee Assistance Program
• Additional Life Insurance
• Employee Referral Scheme

Infopro Digital connects professional communities.

Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.

With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.

In accordance with our Code of Conduct Policy, we provide equal opportunities to any employee or job applicant and do not discriminate either directly or indirectly because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation or any other characteristic or activity protected by law.

To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications. We would therefore be grateful if you would complete the questions on this form. This information will be collected anonymously.

All information is treated in confidence and will not be seen by employees directly involved in the hiring process. The information will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same whether or not they provide this information. Thank you for your assistance.

Learn more about us

Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.

Infopro Digital connects professional communities.

Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.

With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.

During the recruitment process

The HR department, with guidance from the data protection officer, will ensure that (except where the law permits otherwise):

during the short-listing, interview and decision-making stages, no questions are asked relating to special category data, eg race or ethnic origin, trade union membership or health;

if special category data is received, eg the applicant provides it without being asked for it within their CV or during the interview, no record is kept of it and any reference to it is immediately deleted or redacted;

any completed equal opportunities monitoring form is kept separate from the individual’s application form, and not be seen by the person shortlisting, interviewing or making the recruitment decision;

‘right to work’ checks are carried out after an offer of employment is made but before they commence working for the Company, and not during the earlier short-listing, interview or decision-making stages;

we will only ask health questions once an offer of employment has been made.

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