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Customer Support Specialist I

Expired Job

Nxstage Medical, Inc. Lawrence , MA 01842

Posted 2 months ago

Position Summary:

The incumbent will provide intermediate level customer support for clinics, patients, and internal departments, maintaining Case Files in salesforce.com and Return Material Authorizations in IFS. Key activities include interacting with clinics and patients, 3rd party carriers, and various departments throughout NxStage to ensure superior customer service throughout the returns process using CRM and ERP platforms. Assist with incoming calls, filing, and other tasks as assigned.

Responsibilities:

  • RMA (Return Material Authorization) Generation

  • Equipment Service Swap Shipments

  • Overnight Product Shipment Order Entry

  • Ground Shipment Order Entry

  • After Hour Equipment Service Swap Order Handling

  • UPS Call Tag Creation and Distribution

  • Tracking UPS Call Tags

  • Researching and Closing Open RMA's

  • Follow up on UPS Call Tag and Carrier Exceptions

  • Incoming/Outgoing Phone Calls

  • QA Case Related Research

  • Fresnillo Return Issue Resolution

  • Billing and Documentation of Damaged Equipment

RequirementsEducation &

Qualifications:
  • Associates degree or equivalent business experience.

  • Must possess excellent verbal and written communication skills.

  • Minimum 3+ years Customer Service experience, preferably in a medical customer service organization.

  • Demonstrated Microsoft Word and Excel experience required.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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Customer Support Specialist I

Expired Job

Nxstage Medical, Inc.