Human Interest Lindon , UT 84042
Posted 6 days ago
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.
Nearly half of all working Americans are not saving enough for their future. Too often it's because they are employed by a company that doesn't offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.
We're a high-growth tech company changing the retirement industry. We've raised $500M and are backed by leading investors. Most recently, by funding from BlackRock as well as many other top investors: TPG (The Rise Fund) with SoftBank led our Series D, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.
About the role
As a Customer Support Specialist at Human Interest, you are the frontline face of the company. On a daily basis, you demonstrate your passion for helping customers maximize our retirement savings platform. You love to solve problems and are energized by challenges and the reward that comes with solving them. Customer Support Specialists benefit from a developed and defined customer support career ladder which includes opportunities to grow into other roles within the organization.
What you get to do every day
Manage a steady volume of inbound customer inquiries, primarily through email and phone conversations, and chat and SMS in the near future
Work cross-functionally with internal and external partners to solve customer issues
Service a geographically diverse customer base
Provide best in class customer service
Work in a fast-paced evolving startup environment
Manage caseload and follow up with customers as required
Help other areas of the organization when needed
Manage performance to company set standards and adhere to a workforce management schedule
What you bring to the role
1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience
Passion for serving customers
Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball
Ability to communicate with confidence, professionalism and empathy over the phone and through email
You remain composed in high-stress situations and convey empathy for our customers
Meticulous attention to detail - rarely making typos and noticing discrepancies
Where you will work
Our office in Lindon, Utah
Hybrid, in office 3 days per week
Monday
Application deadline
We accept Customer Support Specialist applications on an ongoing basis.
How you can grow your career at Human Interest
The Customer Support Specialist role at Human Interest is an excellent entry point for someone looking to start or change their career. We do not require Customer Support Specialist I candidates to have 401(k) experience. Instead, we hire and train individuals who demonstrate a passion for customer success and an eagerness to learn.
Through ongoing training and upskilling, employees have the opportunity to progress through five steps of the CSS role. While each employee's trajectory is individualized, someone can easily progress through each step in an average of 3-4 months. Each new step brings with it increasing responsibility, a better understanding of 401(k) and our product, as well as a pay increase. After completing all five steps, Customer Support Specialists may be considered for more advanced roles such as account manager or enablement manager.
Why you will love working at Human Interest
Mission
Culture
Customer obsession
Long-term orientation
Autonomous and accountable teams
An escalating bar for talent and performance
Fundamental optimism
Compensation
Benefits -
A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
Top-of-the-line health plans, as well as dental and vision insurance
Generous PTO and parental leave policies
Addition Wealth
Monthly work-from-home stipend; quarterly lifestyle stipend
Employee Resource Groups including Veterans, Lift Ev'ry Voice, Pride, LatinX, Families, and Women in Tech
Fun online and regional events and celebrations and department and company offsites
We're a great place to work (but don't take our word for it)
Here's a list of our awards and accolades:
Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.
We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at applicantaccommodations@humaninterest.com.
Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines.
See more: https://humaninterest.com/disclosures
Human Interest