G2 is revolutionizing the way businesses discover, buy and manage software and services. More than five million users per month rely on G2 to help them find and buy the best software for their businesses. G2 features over 1 million authentic customer reviews, has built a global team of nearly 400 talented, motivated professionals, and has raised $100M in total funding from some of the world's leading investors including IVP, Accel Partners, LinkedIn, Emergence Capital, Pritzker Group, Chicago Ventures, Hyde Park Ventures, industry leaders and its founders.
About The Role
G2 is looking for a hard-working and dedicated Customer Support Specialist who will work with internal and external stakeholders in order to strengthen relationships, share product knowledge, and provide answers to product-related issues for G2 products.
The Customer Support Specialist should have a high level of professionalism, attention to detail, and excellent communication skills.
Respond to customer inquiries and requests that can include: troubleshooting, product updates, and resolving service issues.
Manage resolution process including escalations of possible bugs to Development Technical Support.
Work cross-functionally to ensure accurate and timely updates to our customers
Contribute to special projects to improve internal/external processes and client satisfaction
Demonstrate a proactive, solution-based approach to build customer relationships via calls and emails.
Support G2's global customer base
Identify and proactively manage risk areas, scope and customer expectations that could impact success
Manage the Customer Support Office Hours
Partner with Sales, Research & Product, and CS counterparts to help our customers obtain results faster.
At least 1 year of customer service driven work preferred
Professional written and verbal communication skills
Salesforce admin experience preferred
Strong project management and follow-up skills to ensure completion of a task
Ability to multi-task and handle matters with no supervision and with excellent follow up
High attention to detail
Energized by making customers happy and successful
Why we love G2
G2 was founded to create a place where people will love to work hard and grow professionally. We strive to create meaning in our work by building our PEAK culture around our values of Performance, Entrepreneurial Spirit, Authenticity and Kindness. We aim to provide more than just a job: a true calling. G2 is a place where people can be authentic and grow by doing challenging, innovative work and be inspired to succeed by conscious leaders and a supportive group of coworkers. We pride ourselves on creating an environment where people can enjoy coming to work every day while being challenged to grow professionally while supporting our employees in their professional and personal lives.