Customer Support Specialist

G2 Chicago , IL 60602

Posted 2 months ago

About G2

G2 is revolutionizing the way businesses discover, buy and manage software and services. More than five million users per month rely on G2 to help them find and buy the best software for their businesses. G2 features over 1 million authentic customer reviews, has built a global team of nearly 400 talented, motivated professionals, and has raised $100M in total funding from some of the world's leading investors including IVP, Accel Partners, LinkedIn, Emergence Capital, Pritzker Group, Chicago Ventures, Hyde Park Ventures, industry leaders and its founders.

About The Role

G2 is looking for a hard-working and dedicated Customer Support Specialist who will work with internal and external stakeholders in order to strengthen relationships, share product knowledge, and provide answers to product-related issues for G2 products.

The Customer Support Specialist should have a high level of professionalism, attention to detail, and excellent communication skills.

Responsibilities:

  • Respond to customer inquiries and requests that can include: troubleshooting, product updates, and resolving service issues.

  • Manage resolution process including escalations of possible bugs to Development Technical Support.

  • Work cross-functionally to ensure accurate and timely updates to our customers

  • Contribute to special projects to improve internal/external processes and client satisfaction

  • Demonstrate a proactive, solution-based approach to build customer relationships via calls and emails.

  • Support G2's global customer base

  • Identify and proactively manage risk areas, scope and customer expectations that could impact success

  • Manage the Customer Support Office Hours

  • Partner with Sales, Research & Product, and CS counterparts to help our customers obtain results faster.

Requirements

  • At least 1 year of customer service driven work preferred

  • Professional written and verbal communication skills

  • Salesforce admin experience preferred

  • Solutions-oriented self-starter

  • Strong project management and follow-up skills to ensure completion of a task

  • Ability to multi-task and handle matters with no supervision and with excellent follow up

  • High attention to detail

  • Energized by making customers happy and successful

Why we love G2

G2 was founded to create a place where people will love to work hard and grow professionally. We strive to create meaning in our work by building our PEAK culture around our values of Performance, Entrepreneurial Spirit, Authenticity and Kindness. We aim to provide more than just a job: a true calling. G2 is a place where people can be authentic and grow by doing challenging, innovative work and be inspired to succeed by conscious leaders and a supportive group of coworkers. We pride ourselves on creating an environment where people can enjoy coming to work every day while being challenged to grow professionally while supporting our employees in their professional and personal lives.

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