Customer Support Specialist - FT

At Home Stores LLC Conroe , TX 77305

Posted 2 weeks ago

FULL TIME Customer Support Specialist

Job Summary:

At Home (NYSE: HOME) is the leading home decor superstore that dedicates more space per store to home decor than any other player in the industry. We are focused on providing the broadest assortment of products for any room, in any style, for any budget. We utilize our space advantage to out-assort our competition, offering over 50,000 SKUs throughout our stores. Our differentiated merchandising strategy allows us to identify on-trend products and then value engineer those products to provide desirable aesthetics at attractive price points for our customers. Over 70% of our products are unbranded, private label or specifically designed for us. We believe that our broad and comprehensive offering and compelling value proposition combine to create a leading destination for home decor with the opportunity to continue taking market share in a large, fragmented and growing market.

If you are a motivated, enthusiastic rock star who enjoys a fast-paced team environment laced with challenges and opportunities, you are coming to the right place, come join a FUN team - APPLY TODAY!

Our Part Time Team Members perform a variety of tasks as directed by leadership, assists in other areas of the warehouse as needed and follows proper safety and security procedures.


Summary of Key Roles &

Responsibilities:
  • Provides customers a positive shopping experience

  • Regularly performs Manager on Duty (MOD) functions.

  • Responsible for building opening and closing tasks which includes timely openings, operational readiness, troubleshooting, team management, and building security.

  • Partners with General Manager (GM), or in GM's absence, District Manager, on non-standard issues as they arise.

  • Manages all front end audit and cash compliance responsibilities.

  • Ensures team is trained in the processing of all transactions per policy.

  • Performs cashier duties accurately while processing all transactions per policy.

  • Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in all areas excluding receiving.

  • Maintains conditioning and housekeeping (inside and out) standards

  • Timely and thorough incident reporting compliance.

  • Submits facilities, IT, and store communication requests as needed.

  • Drives productivity by training, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

  • Performs and trains team on all customer support responsibilities

  • Operates all equipment in a safe manner per directed procedures.

  • Ensures a safe working and shopping environment while minimizing shrink and damages.

  • Plan, delegates and monitors tasks ensuring they are performed in the most efficient manner adhering to policy and procedures.

Competencies:

  • Contributes to a customer focused environment while demonstrating excellent service.

  • Communicates clearly with customers, team and leadership.

  • Reliable and trustworthy

  • Ability to work effectively independently and within a team to perform all tasks as assigned.

  • Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution.

  • Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business

At least 18 years old

High School Diploma/Equivalent

At least 12 months of retail, restaurant or customer service supervisory/management experience

Ability to work a flexible schedule including nights, weekends, and some holidays

Ability to lift a minimum of 50 lbs., team lift 100 lbs.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store Support

Home Depot

Posted Yesterday

VIEW JOBS 3/26/2019 12:00:00 AM 2019-06-24T00:00 Job Description Position Purpose: Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, Customer Service Representative, Door Monitor Associate and Associate Coordinator. Home Depot Conroe TX

Customer Support Specialist - FT

At Home Stores LLC