Customer Support Specialist

Crave Delivery Meridian , ID 83642

Posted 3 weeks ago

Crave Delivery is launching it's first location in Meridian, Idaho! Ground floor opportunity!

Want to be a part of a growing modern business that will disrupt the Delivery/Restaurant model? Are you obsessed with making customers happy?

Great growth opportunity for motivated team players!

Purpose:

Your job will be to respond and resolve customer support inquiries from 1-800 phone line, SMS, and email support. You will be using a PC for data entry while using Zendesk CRM to manage our customers, order management and logistics software to identify and resolve order related issues.

Hours: Hours vary but our heaviest need will be approximately 4-10pm and we are open 7 days a week.

Location: Crave Delivery Facility, 2900 W. Excursion Ln. Meridian, ID 83642

Day to Day:

  • Provide customer support using Zendesk CRM to take inbound and outbound customer inquiries
  • Manage delivery issue resolution by coordinating with Driver Manager and Drivers
  • Manage canceled or refund orders by using order management system
  • Provide customers with order delivery updates when deliveries are behind schedule
  • Act as first contact to customers with any order issues derived from consumer app such as items out of stock

Ideal Person:

If you already have experience with using Zendesk or any other CRM to resolve customer support issues, that would be a plus. Mainly we need someone who has great communication, empathetic and sympathetic towards customer needs, proficient with typing and highly skilled with desktop technologies. If this sounds like you and you are interested in working with cool new food delivery technology you might just be our next customer support specialist!

CRAVE DELIVERY CULTURE

Crave Delivery is a culture of entrepreneurs who are looking to disrupt the Delivery / Restaurant model & are seeking self motivated team members who are looking to be part of something that can change the way people eat / dine in the cities we touch. We're an organization that lets people manage themselves through our systems & looking to have great ideas brought to the table for deeper discussion from any member.

Requirements

MUST HAVES

  • Great attitude & work ethic
  • Ability & Desire to Learn New Skills & Be Part of a Team
  • Great listening & communication skills

REQUIREMENTS

  • 1 year experience + with Zendesk or any other CRM to resolve customer support issues would be helpful
  • Ability to show empathy towards customer needs
  • Typing proficiency (over 55 WPM)
  • Highly skilled with desktop technologies

Benefits

  • Professional training
  • Supportive team atmosphere
  • Growth opportunities
  • Great employee discounts
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