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Customer Support Specialist

Expired Job

Consultative Search Group Las Vegas , NV 89119

Posted 5 months ago

Las Vegas based software company seeks a Customer Support Specialist to join their dynamic team.



Responsibilities:

- Direct customer, carrier, and sales support through main contact channels

- Creating customer loyalty and satisfaction

- Continuous learning and improvement to become subject matter experts on the company and integrated products

- Utilizing internal and external systems

- Supports client, carrier, and sales team by providing phone, chat, and email assistance relating to device errors, network communications, portal configuration and navigation, product implementation, and troubleshooting.

- Supports carrier demo and product trial programs

- Coordinates with all departments in the management of the return/exchange process for devices and accessories from case origin to completion, including communication to the customer.



Qualifications:

-
Industry

Knowledge:

Understanding of the fleet management industry and overall usage of telematics within that vertical market.

- Business Systems?: Ability to use technological tools and platforms including word processing, spreadsheet, presentation, CRM and other software.

- Associates degree education required, bachelors degree preferred.

- Minimum of two or more years of customer service experience (experience in a call center environment is preferred).

- Demonstrated competency working in a Windows based environment including keyboardingproficiency in excess of 45 WPM.

- Expert level Excel skills including creation of pivot tables and reports. Internet savvy and accustomed to the use of automated systems.

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Customer Support Specialist

Expired Job

Consultative Search Group