Customer Support Specialist

Note: This position is strictly for US citizens. Are you passionate about providing exceptional customer support? Are you a problem-solver with excellent communication skills? If so, we have an exciting opportunity for you to join our team as a Customer Support Specialist at Betshop. As a Customer Support Specialist, your main responsibility will be to provide timely and effective support to our customers, ensuring their satisfaction and resolving any issues or inquiries they may have. You will be the point of contact for customers, offering assistance and guidance in a friendly and professional manner.

Betshop (a brand owned by B2B Gaming Services Malta ltd, one of Fairplays' top internal client) is a fast-growing iGaming & Betting brand that offers a consistent and smooth experience to the customers. Our growing team aims to meet challenges in the ever-evolving betting environment to ensure that our customers enjoy a range of reliable and exciting options. Our company culture revolves around teamwork, mutual respect, innovation, and knowledge sharing. We strive to build our business by investing in human relationships and leveraging our collective expertise.

Requirements

• Prior experience in a customer support role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and troubleshooting abilities.
• Ability to multitask and handle customer inquiries via various channels such as email, chat, and phone.
• Knowledge of the betting industry and online gaming is a plus.
• Attention to detail and ability to work in a fast-paced environment.
• Flexibility to work in shifts, including weekends and holidays.
• Strong teamwork and interpersonal skills.

Responsibilities

• Answer and direct phone calls
• Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
• Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
• Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Maintain contact lists
• Organize and schedule deliveries
• Provide general support to customers
• Other duties as assigned or requested.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Pay: From $23.00 - $27.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Work setting:

• Remote

Experience:

• Customer service: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)
• Live chat: 1 year (Required)

Language:

• English

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)