Customer Support Specialist

Aryeo Boston , MA 02108

Posted 1 week ago

Aryeo is a real estate SaaS company providing real estate photographers with cutting-edge software to grow their business. Aryeo currently hosts the content for 1% of all US real estate transactions and is quickly growing our users and content base daily. Our platform enables real estate professionals to host, collaborate, deliver, and distribute images, videos, 3D tours, and floor plans. The real estate industry is moving online and the visual representation of a home is more important than ever. Were looking for people to join our talented team in building the visual home for real estate. This will be a Boston-based position, but we are open to remote opportunities if the fit is right!

Requirements

Were seeking someone to join our customer support team to help support the businesses and people that rely on our software. Youll be communicating with our customers, real estate agents and real estate photographers, on a daily basis through our available support channels. In this position, youll be counted on to provide guidance, education, and solutions to our clients.

How you'll make an impact

  • Supporting customers on all available channels including email, phone, and in-app chat.
  • Communicating complicated technology to clients with expertise ranging from novice to advanced.
  • Leading customers through software training through delivery of recorded, written, and virtual training as needed.
  • Responsible for day-to-day internal and external action items in support of customers prioritizing and driving timely resolution.
  • Work closely with the Aryeo Engineering team to ensure the voice of the customer is captured in the roadmap planning process.
  • Assisting in the businesses support article creation, marketing campaigns and social media promotion.

Who You Are

A collaborative team player who can roll up their sleeves, respond quickly and decisively, is flexible and open to change, and is able to productively work with the team to achieve company objectives. You thrive in the fast-paced, dynamic start-up environment. This is a high-impact position with substantial growth and career development opportunities given the early stage and rapid growth trajectory of the company. To be successful, youll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, youll be a partner to our clients as they grow their businesses along side of Aryeo.

Benefits

  • A supportive, caring and fun team environment.
  • Competitive base and quarterly bonus incentives
  • Flexible, paid vacation time
  • Team outings and travel (when that's happening again)
  • Quarterly performance reviews to help you continue to grow professionally and support you in your goals
  • Aryeo Swag
  • Office Dogs
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Support Specialist

Workable

Posted 3 weeks ago

VIEW JOBS 11/5/2020 12:00:00 AM 2021-02-03T00:00 <p>Workable makes software to help companies find and hire great people. We <em>get</em> recruiting and its role in building healthy workplaces — which is why we’re proud more than 20,000 teams around the world use Workable to do exactly that.</p><p>And while we take recruiting seriously, we don’t take <em>ourselves</em> too seriously. At Workable, you’ll find smart people who have fun, learn and innovate, and help others do the same. We brainstorm, we laugh, and, occasionally, we party (there’s a lot to celebrate), but we also appreciate people’s need for quiet time and focused work. We respect everyone, we hire the best, and make sure every experience is special.</p><p>For our Boston office, we are looking for a Customer Support Specialist. </p><p>You will become the person customers rely on to get an important job done well. You will:</p><ul> <li>Advise businesses on the best way to organize their recruitment</li> <li>Respond to user questions or issues with friendly and pragmatic advice</li> <li>Support users when they run into trouble, utilizing a number of troubleshooting tools</li> <li>Review job descriptions to ensure they will be successful on job boards</li> </ul><p><br></p><p>Your ability to help customers succeed with their recruitment will have a direct and visible impact to Workable's bottom line. Trust me, you won't be someone that just talks to customers for us so we don't have to. For us, outstanding customer service is a competitive advantage: By actively supporting trial customers from day one and delighting them with the speed, courtesy and diligence of our support, we win them over. </p><p>By tirelessly supporting them throughout their subscription, resolving questions, or helping them adopt our more advanced features, we make them stick around long-term. By surprising them with personable and friendly service unlike anything they have experienced we turn them into evangelists of our software who rave about us on twitter and recommend us to their friends. You will be the reason we get comments like these in our email every day:</p><p><em>"I have to say I have been so impressed with how responsive, pleasant and professional everyone with the company has been. Kudos to you and your team!"</em></p><p>In other words, you'll be doing one of the most important jobs at Workable. You will be treated as such, and equally, you'll have to live up to very high expectations.</p><p><strong>Requirements</strong></p><p>You must be:</p><ul> <li>Tech-savvy, meaning that you are comfortable using modern office productivity tools Zendesk/JIRA, you are an efficient user of spreadsheet software and you can understand/learn our product well enough to be able to explain it to others.</li> <li>Pleasant and patient communicator. We pride ourselves on our exceptionally friendly customer support over email, live chat and telephone. We communicate with respect and timeliness and we guide our users with patience and dedication.</li> <li>Self-motivated, having a drive to carve out a career with a fast-growing tech startup.</li> <li>Available to work hours between 9am-6pm, with occasional weekend and holiday hours required</li> </ul><p><br></p><p>You should have:</p><ul> <li>A college or university degree</li> <li>1 to 3 years of professional (or internship) experience</li> <li>A positive attitude and desire to help customers</li> </ul><p>Bonus points if you have experience in any of the following: customer support, technical education, account management, quality assurance, software (ideally SaaS/cloud) or technology industry, writing (blog, articles, copywriting).</p><p><strong>Benefits</strong></p><p>On top of an exciting, vibrant and intellectually challenging remote friendly environment, we offer:</p><ul> <li>Competitive compensation</li> <li>Mobile Plan</li> </ul><ul> <li>Health and Wellness benefits</li> <li>Generous PTO</li> <li>Apple gear</li> <li>Access to the best productivity and training tools</li> <li>Continuous personal growth and clear career development plan</li> </ul><p>Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.</p> Workable Boston MA

Customer Support Specialist

Aryeo