Customer Support Specialist

Aryeo Boston , MA 02108

Posted 1 week ago

Aryeo is a real estate SaaS company providing real estate photographers with cutting-edge software to grow their business. Aryeo currently hosts the content for 1% of all US real estate transactions and is quickly growing our users and content base daily. Our platform enables real estate professionals to host, collaborate, deliver, and distribute images, videos, 3D tours, and floor plans. The real estate industry is moving online and the visual representation of a home is more important than ever. Were looking for people to join our talented team in building the visual home for real estate. This will be a Boston-based position, but we are open to remote opportunities if the fit is right!


Were seeking someone to join our customer support team to help support the businesses and people that rely on our software. Youll be communicating with our customers, real estate agents and real estate photographers, on a daily basis through our available support channels. In this position, youll be counted on to provide guidance, education, and solutions to our clients.

How you'll make an impact

  • Supporting customers on all available channels including email, phone, and in-app chat.
  • Communicating complicated technology to clients with expertise ranging from novice to advanced.
  • Leading customers through software training through delivery of recorded, written, and virtual training as needed.
  • Responsible for day-to-day internal and external action items in support of customers prioritizing and driving timely resolution.
  • Work closely with the Aryeo Engineering team to ensure the voice of the customer is captured in the roadmap planning process.
  • Assisting in the businesses support article creation, marketing campaigns and social media promotion.

Who You Are

A collaborative team player who can roll up their sleeves, respond quickly and decisively, is flexible and open to change, and is able to productively work with the team to achieve company objectives. You thrive in the fast-paced, dynamic start-up environment. This is a high-impact position with substantial growth and career development opportunities given the early stage and rapid growth trajectory of the company. To be successful, youll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, youll be a partner to our clients as they grow their businesses along side of Aryeo.


  • A supportive, caring and fun team environment.
  • Competitive base and quarterly bonus incentives
  • Flexible, paid vacation time
  • Team outings and travel (when that's happening again)
  • Quarterly performance reviews to help you continue to grow professionally and support you in your goals
  • Aryeo Swag
  • Office Dogs
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