Customer Support Specialist

Arcbest Fort Smith , AR 72916

Posted 2 months ago

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Customer Support Specialist to join the ArcBest team. This position manages incoming customer and field email requests, utilizing customer service skills and all necessary resources to uphold effective customer, service center, and field communication and make decisions in order to resolve urgent scenarios. In addition, the Customer Support Specialist has a desire to grow, succeed, and make a difference for our customers, the Customer Support team and ArcBest.

Your contribution may include:

  • Providing accurate information regarding all services and modes

  • Supporting project work and transactional requests submitted by Sales

  • Assisting in the development of solutions for customers

  • Answering customer requests via phone, chat, and email

  • Providing timely notification of service options, conflict resolutions, and re-consignments

  • Maintaining effective lines of communication with internal and external customers to ensure timely freight delivery

  • Using multiple systems and programs for tracking and transit management

  • Other duties and projects, as assigned

As a Customer Support Specialist, you will be a member of the ArcBest Customer Support Team. Your hours will be a weekday shift with hours of operation between 6 a.m.-7 p.m., working an 8-hour shift during that time.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

  • Education: Bachelor's degree preferred

  • Experience: Prior customer service experience preferred

  • Computer Skills:
    Proficiency with Microsoft Office Suite

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.


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Customer Support Specialist

Arcbest