Customer Support Specialist

Another Source Recruitment Services Firm Bothell , WA 98021

Posted 4 months ago

Another Source's client, it luggage, is recruiting a Customer Support Specialist to join their team in Bothell.

Here's a little about it luggage and the position they are recruiting for:

it luggage is a global award winning luggage and travel goods business, which prides itself on innovation, product development and relentless drive for customer satisfaction. Today, it luggage supplies more than 38 countries across the globe with offices in the United Kingdom, Australia, China, Hong Kong, and the USA. Their USA headquarters is based out of Bothell, WA with a distribution facility in Indianapolis.

The Customer Support Specialist will play an instrumental role in supporting the sales and account management functions of this international organization. This is an opportunity to join a small, friendly and dynamic team in a fast-paced and busy environment. This position will be key in not only supporting internal customer but also providing customers with the level of support they have grown to expect from the it luggage team.

Your week might look like this:

  • Ensure showroom and office are clean and prepared for customers.

  • Organize and take inventory of showroom samples including receiving, unpacking and merchandising.

  • Keep supplies stocked.

  • Prepare sales presentation sheets.

  • Create documents/price lists based on customer direction and selling season; choose product assortment, outline colors, quantities, price, availability date and insert images.

  • Set up collections on various online platforms. Complete build sheets and image submission in a timely matter. Perform audits to ensure accuracy.

  • Create customer specific spreadsheets outlining production commitments.

  • Arrange customer updates on product assortment, samples, images, etc.

  • Create order confirmations and revisions in conjunction with sales team.

  • Provide data and reports to sales team including daily sales reports.

What we'd like to see you bring to the position:

  • Associate's degree preferred or equivalent work experience

  • 1-2 years of customer facing experience handling administrative duties, preferably in a wholesale or retail environment

  • Excellent written and verbal communication skills

  • Proven ability to multi-task.

  • Team player and forward thinking.

  • Proficient in Microsoft Suite with an emphasis in Excel. Experience with Microsoft Navigation or similar preferred

  • Strong organizational and problem solving skills with a high attention to detail

  • Excellent numerical skills for entering, checking and analyzing data.

  • Respond well under pressure.

  • Self-motivated with the ability to manage multiple projects at one time, taking direction from multiple parties

it luggage is proud to offer a competitive compensation package, medical benefits, and a dynamic team environment.

Another Source works with their clients, on a retained project basis, to maximize the recruiting process.

Keywords: customer service, administrative assistant, administrative support, office coordinator, office assistant, office manager, clerical assistant, administrative specialist, project coordinator, receptionist, clerical, data entry, operations, Office Administrator, retail, wholesale, guest services, assistant manager, store manager, sales, merchandiser, marketing coordinator, retail, hospitality, service, operations, coffee shop, barista, sales coordinator, sales, merchandise, merchandiser, customer success, category, purchasing, buyer, eCommerce, Administrative Coordinator, Customer Account Manager, product, inventory, channels


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Customer Support Specialist

Another Source Recruitment Services Firm