Our Client Service department personifies the company's commitment to quality service which puts the customer first. This department has a "one-call resolution" as their number one priority which means the associates strive to process a customer's request on the first call. The role serves as first point of contact for the customer's routine service issues, requests, policy explanation, and updating account information. Associates are responsible for responding to inquiries with prompt, accurate solutions using Handle with Care service in a fast-paced, customer-focused, team environment.
Ameriprise Auto & Home Insurance is a division of Ameriprise Financial, a FORTUNE 500 company, and one of the fastest growing insurance companies in the country. Through our exclusive partnerships with organizations such as Costco, we offer our customer's high-quality, cost-effective auto, home and umbrella insurance products throughout the United States.
At Ameriprise Auto & Home Insurance, you will work in a culture that is dedicated to driving results with a strong focus on Handle with Care. Regardless of department or location, we all share in a commitment to our customer's, each other, the communities in which we live and work, company goals, and delivering on our mission statement.
Find out more about the job from our Client Service Professional here: Recruiting Video
Opportunity to work from home after performance metrics and time in job requirements have been met.
Schedule Options: 10:30am-7:00pm local time,
11:30am-8:00pm local time - this shift includes shift differential.
Each shift includes working every third Saturday with a day off during the week when you work your scheduled Saturday.
Serves as first point of contact and key resource for the customer's routine service issues, assist in troubleshooting concerns, policy explanation, and updating account information. Ensures that all pertinent information is gathered and accurately entered to make sure there is prompt resolution. Receives guidance from Coaches as needed to process these requests.
Continue to develop understanding of systems and procedures to educate clients on their policies and any new services they acquire.
Respond directly to information requests initiated by customer's utilizing a variety of systems. Provide information to customers and work with appropriate internal associates to resolve any outstanding questions.
May process routine service transactions which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet or exceed service goals.
Interact directly with customers, predominately via a high-volume, in-bound or out-bound phone queue, to provide accurate and immediate solutions to routine transaction and service requests. Utilize appropriate internal computer applications and enter all information in the appropriate system for tracking and archival purposes.
For those individuals meeting and exceeding expectations, a Client Service Career Path is available.
High school diploma or equivalent
Previous customer service experience
Excellent telephone etiquette and verbal communication skills
Ability to process information over the phone and be able to react quickly & appropriately
Ability to learn quickly and retain information while demonstrating solid decision making abilities.
Ability to adapt to new technologies, Navigate multiple computer screens and software applications while interacting with customers.
Effective time management and problem solving skills.
Work independently and exercise judgment, logic, integrity and initiative.
Work exposure to situations such as those that occur in a high volume call center which includes the ability to maintain composure in a high production and changing environment.
About Our Company
Ameriprise Auto & Home Insurance is a division of Ameriprise Financial, a FORTUNE 500 company. Through exclusive partnerships with organizations such as Costco, we are able to offer their clients our personal insurance products. We offer customers across the nation high-quality, cost-effective auto, home and umbrella insurance products.
At Ameriprise Auto & Home Insurance, you will work in a culture that is dedicated to driving results with a strong focus on our handle with care culture. Regardless of department or location, we all share in a commitment to our clients, each other, the communities in which we live and work, company goals, and delivering on our mission statement. We invest in our employees with growth and development opportunities via Ameriprise University, competitive pay, and a generous benefits package. Benefits are effective the first day of employment for full-time employees.