Customer Support Specialist

Job Description Job Description Salary: Job Title:

Customer Support Specialist Company Overview: We are a dynamic and rapidly growing focused on facility maintenance. Our team is passionate about delivering exceptional products/services and ensuring an outstanding customer experience.

As we expand, we are seeking a dedicated and empathetic Customer Support Specialist to join our team. Position Overview: As a Customer Support Specialist, you will be the frontline ambassador of our company, responsible for resolving customer inquiries, issues, and complaints in a timely and professional manner.

You will play a pivotal role in maintaining customer satisfaction and fostering positive relationships with our clientele. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or social media channels.

Identify and assess customers' needs, troubleshoot problems, and provide appropriate solutions or alternatives. Handle and resolve customer complaints with empathy and patience, aiming for first-contact resolution whenever possible. Maintain accurate records of customer interactions and transactions.

Collaborate with other departments to escalate complex issues and ensure swift resolution. Stay up-to-date on product/service knowledge to effectively assist customers and provide accurate information. Contribute to the improvement of customer support processes and procedures.

Qualifications: Previous experience in customer service or a related field preferred. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail.

Empathy and patience when dealing with challenging situations or customers. Ability to work well independently as well as part of a team. Proficiency in using customer support software and tools.

Flexibility to work in shifts, including evenings and weekends, if required. Benefits: Competitive salary commensurate with experience. Comprehensive benefits package including health insurance, retirement plans, and more.

Opportunities for professional development and advancement within the company. A supportive and collaborative work environment where your contributions are valued and recognized.