Customer Support Services Coordinator

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Closing Date:

09/19/2024

Type of Position:

Information Technology

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas Pulaski Technical College

University of Arkansas

• Pulaski Technical College at North Little Rock is an integral part of the Arkansas Technical and Community College System maintained by the State of Arkansas. The college is governed by the University of Arkansas System Board of Trustees and a seven-member Board of Visitors and derives its support largely from student tuition and fees and legislative appropriations.

UA

• Pulaski Tech, a comprehensive two-year college, offers associate degree and certificate programs for students who plan to transfer to four-year colleges and universities and/or for career preparation and advancement. Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

For general application assistance or if you have questions about a job posting, please contact Human Resources at (501) 812-2839.

Department:

Information Technology Services

Department's Website:

Summary of Job Duties:

The Customer Support Services Coordinator will provide second-tier support to end-users for applications and hardware at the South location. Identify incidents which require third-tier support and documents necessary information prior to submitting incidents to second-tier support. May interact with network services, systems administrators, server support, and/or applications development to restore services and/or identify and correct core problems. This position will also supervise the Customer Support Services Technician at the South location.

Job Duties:

• Supervisory duties for the Computer Support Services Technician at South.

• Provides advanced end user support of applications. (Teams, Zoom, Microsoft applications, Workday, Examsoft, etc)

• Provides support for IT equipment and peripherals on site.

• Install, configure, upgrade, or replace IT equipment.

• Performs necessary IT task to submit hardware to M&R.

• Manage Adobe and Zoom user accounts.

• Manage checkout process for wireless hot spots at the South location.

• Performs other duties as assigned.

Knowledge, Abilities, and Skills:

• Professional and friendly customer services skills.

• Demonstrate positive working relationship with co-workers, management team, and stakeholders of the college.

• Knowledge of current application software packages

• Ability to evaluate, diagnose and rectify software and hardware problems.

Qualifications:

Minimum Qualifications:

The formal education equivalent of an associate degree in information systems or a related field. Must have knowledge of Microsoft Products (Word, Excel, PowerPoint, Outlook). Three years of experience working the computer field.

Preferred Qualification:

Five years of experience working in the computer field.

Additional Information:

Salary Information:

$37,000 - $42,000

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume, Unofficial/Official Transcript(s)

Optional Documents:

Special Instructions to Applicants

Recruitment Contact Information:

Human Resources

humanresources@uaptc.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check, Motor Vehicle Reports Check, Sex Offender Registry

University of Arkansas

• Pulaski Technical College is committed to providing a safe campus community. Title IX protects the college community from sexual harassment in a school's education programs and activities. This means that Title IX protects the college community in connection with all academic, educational, extracurricular, athletic, and other programs of the school, whether those programs take place in a school's facilities, in college transportation, at a class or training program sponsored by the school at another location, or elsewhere.

We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Standing, Talking, Walking

Frequent Physical Activity:

Crouching, Standing

Occasional Physical Activity:

Balancing

Benefits Eligible:

Yes