Customer Support / Service Advocate

XDR Radiology Los Angeles , CA 90064

Posted 1 week ago

XDR Radiology is a leading provider of digital radiography software and hardware for dental professionals nationwide, focusing on delivering easy to understand solutions. Our customers love us, thanks to hard work, dedication to scientific smarts, and most importantly, our respectful approach. We treat each other like human beings because we know that working with great people is as important as working with a great product.

We're looking for a full-time Customer Support Advocate who has experience with small, tight-knit teams and loves working directly with clients. The position will be focused on providing top-notch customer service as well as providing shipping support.

Customer Support Advocate Duties include:

  • Manage incoming calls, emails, and web requests with accuracy and friendliness
  • Make outbound follow-up calls per customer requests and business requirements
  • Manage all assigned tasks (email, fax, and complaint follow-ups) promptly and efficiently
  • Proactively identify customer needs
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate and complete information by using the right tools
  • Meet both individual and customer support team metrics for call handling and task management
  • Appropriately escalate issues as needed
  • Prepare shipments, including pull and pack product, generate labels, and properly document transactions
  • Cross-train in other processes as needed


Key Attributes

  • Ability to deliver world-class customer service
  • Friendly!
  • Adheres to procedures, but questions them when appropriate
  • Seeks improvement in existing practices and procedures
  • Ability to show empathy and remain professional at all times
  • Excellent communication and active listening skills
  • Ability to "talk and doc" (document the call while having a conversation)
  • Proficient in multi-tasking while retaining accuracy
  • Solid time management skills with an eye on both customer satisfaction and shipping deadlines


  • Minimum 3 years in a B2B, phone-based customer service role with multi-tasking responsibilities
  • Hybrid work-from-home and on-site presence at Los Angeles main office (with the goal of returning to 100% on-site presence in the future)
  • Familiarity using CRM systems and practices
  • Familiarity with queue-based phone systems
  • Competence with MS Office Suite
  • Demonstrated employment stability
  • Must be able to lift up to 10 lbs

Preferred Qualifications

  • 1+ years of experience with Fedex Shipping Manager



  • Full-time staff position
  • $17-20/hr DOE
  • PTO plus paid holidays
  • Health insurance with HRA employer contributions
  • 401(k) with profit sharing contributions
  • Subsidized payday lunches
  • Company-provided parking

If you respond to this posting, please include a cover letter, a resume, salary expectations, and a short description of the trickiest customer service issue you handled and what you did about it. If you'd like, you can incorporate your answer in your cover letter.

XDR Radiology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

XDR Radiology will consider for employment all qualified applicants in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
F&B Service Support

Boyne Resorts

Posted 1 week ago

VIEW JOBS 10/19/2020 12:00:00 AM 2021-01-17T00:00 Overview Our F&B Service Support Team Members are key to creating exceptional experiences for our guests and in assisting fellow team members in the front of house area. You are one of the most versatile players in the F&B department and each day will be different than the next. This entry level position is a great opportunity to gain experience in our Food & Beverage team while working for one of the leading vacation destinations in the world. Success Profile Here are some of the top qualities that will help you be successful in this role: * Supportive * Accommodating * Willing and Helpful * Friendly * Consistent * Detailed Responsibilities Picture yourself being a DRA at Big Sky Resort and ha ving the opportunity to : * Showcase your cleanliness standards by bussing areas and maintaining impeccable order * Assist our wait staff and bartenders in providing amazing service for our guests * Work the floor with a smile and run food when necessary * Demonstrate excellent communication skills while facilitating table turnover * Maintain harmonious relationships with team members by being open to completing any task or function that will support the service experience * Learn and follow our Boyne Standards, COVID 19 Cleaning procedures and Boyne Basics to better serve our guests Qualifications Recipe for Success: * Have a passion for guest service and the hospitality industry * Possess a friendly attitude and a team player approach * Be driven to learn more and take on a variety of roles and responsibilities * Exhibit clean work habits and ownership of a safe, clean work area * Excel in an environment with varied tasks in an everchanging environment * Work within established standards and procedures * Be available to work early, mid-day and evening shifts, weekends and holidays * Be able to lift at least 25 pounds How to stand out: * Submit a resume with your application * Be Serve Safe certified * Have proven prior experience or an enthusiastic willingness to learn All full time seasonal employment at Big Sky Resort includes: * FREE All Access Ski Pass and eligibility for Montana Ski Area Association (ski other Montana hills and Boyne properties for free) * Discounted skiing for friends and family * Discounted ski/snowboard lessons/rentals and F&B/retail discounts at all Boyne outlets * Eligibility for affordable employee housing and lodging discounts for friends and family * Discounted Lone Mountain Ranch Cross Country Ski Trail Pass * FREE Basecamp activities including zip line course Boyne Resorts Los Angeles CA

Customer Support / Service Advocate

XDR Radiology