Customer Support Representative

Position: Customer Support Representative Location: Adairsville, GA

Job Id: 789 # of Openings: 1

Are you passionate about providing exceptional customer service and eager to join a dynamic team? Yanmar is looking for a dedicated Customer Support Representative (CSR) to help us deliver top-notch support to our Distributors, Dealers, and OEMs. If you have a knack for troubleshooting and love helping others, we want to hear from you!

What You'll Do:

• Assist and Support: Help Dealers, Distributors, and OEMs with connectivity, access, and application issues. You'll be the go-to person for resolving their inquiries and incidents.

• Training: Guide customers through the installation, operation, and customization of Yanmar systems and programs. Your expertise will ensure they get the most out of our products.

• Customer Service: Provide exceptional support via phone, email, and our online case system. Your friendly and professional approach will strengthen our customer relationships.

• Problem Solving: Tackle complex technical problems and escalate them when necessary to ensure quick resolutions.

• Documentation: Keep detailed records of every customer interaction to maintain a high standard of service.

• Financial Management: Handle the generation, tracking, and reporting of invoices and credits. Keep an eye on the financial status of our department and submit orders as needed.

• Reporting: Create monthly financial reports to keep our department on track.

What We're Looking For:

• Customer Focused: You're dedicated to creating positive customer experiences.

• Excellent Communicator: Your interpersonal and written communication skills are top-notch.

• Detail-Oriented: You pay close attention to the details, ensuring nothing slips through the cracks.

• Reliable: You can be counted on to get the job done right.

Who You'll Work With:

• Distributors, Dealers, OEMs

• Vendors and Suppliers

• End Users

Skills and Experience:

• A strong desire to help others with superior customer service and problem-solving skills.

• Ability to work independently and with cross-functional teams, both locally and remotely.

• Proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook) at an intermediate level or better.

• Technical knowledge of operating systems, browsers, basic internet navigation, software installation, and basic networking.

• Intermediate troubleshooting skills (advanced skills preferred).

Qualifications:

• Associate degree in business administration or equivalent work experience.

• At least one year of experience in a customer service role.

Why Join Us?

• Full-Time Role: This is a full-time position based in Adairsville, GA.

• Dynamic Environment: Work in a plant/office setting, navigating various areas of our facility.

• Team Spirit: Join a team that values collaboration and innovation.

Ready to Apply?

If you're ready to take your customer service skills to the next level and make a real impact, apply now! Submit your resume and cover letter, and let's get started on this exciting journey together.

Yanmar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: This job posting provides an overview of the essential functions and requirements of the position and is subject to change. It does not constitute an employment agreement.