Customer Support Representative

Vistra Energy Irving , TX 75061

Posted 3 months ago

If you have what it takes to become part of the Vistra Energy family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Description

Overview

This position is responsible for handling review of invoices for accuracy and presentment to protect our end-use customers and our Brand. This position will review invoices for accuracy, identify calculation or presentment issues to prevent defects and incidents related to products or bill print forms.

Position will also include performing pre and post UAT testing around new products and/or functionality.

Responsibilities

  • Review invoices for accuracy around billing, price calculations, presentment, etc.

  • Analyze data gathered from multiple sources and determine appropriate action

  • Follow all company, legal and regulatory guidelines in response to customer issues

  • Assist with Return Mail & Correspondence Review processes

  • Review various data elements via ad-hoc reports daily

  • Perform all other duties as assigned

Requirements

  • High school diploma or GED equivalent

  • 2+ years of job related experience preferred

  • Job related experience in out-of-state/Non-Texas preferred

  • ECI/Utilibill knowledge a plus

Job Family

Customer Service

Company

TXU Retail Services Company

Locations

Irving, Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then you will have a good career here!

If you currently work for Vistra Energy, TXU or Luminant please apply via the internal career site.


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Customer Support Representative

Vistra Energy