University Of Rochester Rochester , NY 14618
Posted 3 weeks ago
Opening
Full Time 40 hours Range URCB 204 Lab Client Services
Responsibilities
POSITION SUMMARY:
Under the supervision of the Customer Support Supervisor and with specific direction from the Customer Support Lead, and with the ability to work independently as well as part of a team, serves as a customer service representative and technical resource for the Customer Support Department. Responsibilities include telephone (Call Center) coverage, report printing, faxing and communicating results, triaging orders for requisitions and supplies, and working closely with the courier department to ensure responsiveness. Provides professional, expeditious and high-quality customer service. Provides first level response to phone call issues by investigating and resolving problems internally and externally to the best of their ability. Works closely with Outreach Account Managers to ensure that customer expectations are met.
SUPERVISION AND DIRECTION RECEIVED:
Under supervision of the Customer Support Supervisor. Takes direction from the Customer Support Lead and instruction from the Customer Support Advanced Resource Representative.
SUPERVISION AND DIRECTION EXCERCISED:
None
MACHINES AND EQUIPMENT USED:
Standard office equipment such as multi-feature ACD telephone, PC, copier, printer, fax machine, and the like. Software systems such as Laboratory Information System (LIS), Hospital Information System (HIS), and various customer services software applications.
JOB RESPONSIBILITIES:
FUNCTIONAL REQUIREMENTS:
Ability to maintain a friendly and courteous professional manner at all times.
Ability to interact effectively and professionally with co-workers and customers.
Excellent computer and organizational skills.
Ability to rotate shifts, weekends, and holidays as assigned.
GENERAL REQUIREMENTS:
Adheres to all departmental and organizational policies and procedures.
Demonstrates all aspects of Strong Commitment
QUALIFICATIONS:
Associate's degree in science or a related discipline with 1-2 years of clinical laboratory or medical experience; or an equivalent combination of education and experience. Customer Service experience preferred. Familiarity with PC's and software applications. Valid NYS driver's license required.
NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $ 18.52 - $ 25.01 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
University Of Rochester