Responds to in-bound, routine customer email and telephone inquiries regarding Risk Intelligence products, services, order status, and other general questions. Offers front tier support to address inquiries, but may escalate inquiry to product support, billing, sales or other data/engineering teams. At higher levels, may be asked to provide responses to submitted questions via out-bound calling, or responds to routine web or email based customer inquiries via email using standard text or quasi-scripted communications messaging.
Knowledge, Skills, Abilities, Experience, or Characteristics
Three years of experience in customer service.
Working knowledge of Microsoft Office or comparable software.
Excellent oral and written communication skills.
Strong decision-making, problem solving, and customer relations' skills.
Requires an above-average level of judgment, analytical ability and creativity in investigating problems.
Ability to interact effectively with both staff and management.
Ability to work well independently or in a team environment.
Ability to perform multiple concurrent tasks.
Able to consistently reflect a courteous, professional attitude while working in a high-pressure environment.
Helpful / Preferred
Associate Degree in Business or related discipline or an equivalent combination of education and experience.
Experience in the Background Screening industry
Equal Opportunity Employer - M/F/V/H