Customer Support Representative (Temp To Hire)

Appriss Indiana , PA 15701

Posted 4 weeks ago

Summary

Responds to in-bound, routine customer email and telephone inquiries regarding Risk Intelligence products, services, order status, and other general questions. Offers front tier support to address inquiries, but may escalate inquiry to product support, billing, sales or other data/engineering teams. At higher levels, may be asked to provide responses to submitted questions via out-bound calling, or responds to routine web or email based customer inquiries via email using standard text or quasi-scripted communications messaging.

Minimum Requirements

Education

  • High School diploma or GED.

Knowledge, Skills, Abilities, Experience, or Characteristics

  • Three years of experience in customer service.

  • Working knowledge of Microsoft Office or comparable software.

  • Excellent oral and written communication skills.

  • Strong decision-making, problem solving, and customer relations' skills.

  • Requires an above-average level of judgment, analytical ability and creativity in investigating problems.

  • Ability to interact effectively with both staff and management.

  • Ability to work well independently or in a team environment.

  • Ability to perform multiple concurrent tasks.

  • Able to consistently reflect a courteous, professional attitude while working in a high-pressure environment.

Helpful / Preferred

  • Associate Degree in Business or related discipline or an equivalent combination of education and experience.

  • Experience in the Background Screening industry

Equal Opportunity Employer - M/F/V/H

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Services Representative

S&T Bank

Posted 2 weeks ago

VIEW JOBS 4/28/2021 12:00:00 AM 2021-07-27T00:00 Main Office: 800 Philadelphia Street, Indiana, PA 15701 Work Days and Expected Hours: Monday - Thursday: 8:30 AM - 5:00 PM Friday: 8:30 AM - 6:00 PM (Must be flexible around branch hours) Function: Operates a customer service window to provide customers with quality service on a variety of transactions. Suggests solutions and options to the customer and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner. Duties and Responsibilities: * Develops a working skill set, including competencies in bank operations, a strong knowledge of policies and procedures and bank products/services available to customers. * Shows accuracy and balancing skills by maintaining a balancing rate of 85% in accordance to Retail Policies and Procedure manual. * Demonstrates knowledge Retail Customer Service Expectations by completing Retail Service training as assigned by Retail Training. * Applies a combination of knowledge of the Customer Service Information Inquiry Computer Systems, service skills, product knowledge, and knowledge of policies and procedures to successfully operate a customer service window in an efficient and accurate manner, providing exceptional customer service on a variety of transactions, including the following: * Utilizing Computer Inquiry System to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect customers and the bank from fraud (including, but not limited to; verifying balances, placing holds, and documenting proper identification). * Accepting deposits, verifying endorsements, and issuing receipts. * Accepting checks or coupons for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization. * Accepting savings deposits and withdrawals and performing related duties. * Providing additional customer services, including bank money orders, and other services. * Accepting various loan payments or other types of payments. * Balancing window cash daily. * Performing ATM settlement, where applicable. * Promotes the bank's services, answers questions regarding banking matters, and directs customers to other departments for specialized services. Identifies customer needs through profiling each customer with Computer Inquiry System for other services to expand relationships and develops new customers to increase market share and improve profitability. * Provide qualified introductions to platforms, including Elan, Elavon, Mortgage, Deposits, and Loans. * Provides services including night deposits, mail deposits, and safe deposit admittance, as needed. * Maintains a positive relationship with bank customers and seeks to contribute to help grow the branch by producing leads to the Personal Banker platform. * Maintains a good working relationship with all bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization. * Attends and successfully completes all required training on Customer Service Information Inquiry Computer Systems, Retail Service, regulatory and product knowledge etc. as needed. * Performs additional duties as required. Physical Demands: Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18"-20" for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. S&T Bank Indiana PA

Customer Support Representative (Temp To Hire)

Appriss