Customer Support Representative (Remote)

Lawnstarter Austin , TX 73301

Posted 2 months ago

LawnStarter is a fast growing, profitable startup headquartered in Austin, Texas and we recently announced a $10.5 million growth round of funding. Were anticipating one of our most exciting years yet and are looking for problem solvers who are passionate about delivering exceptional support experiences to join our expanding Phone Support team for the upcoming Spring and Summer seasons.

This is a remote, full time (40 hours a week), temporary position with the possibility of extended or even full employment based on your performance through the Spring and Summer of 2020.

This is your opportunity to be a part of something awesome, that youll be able to help shape the future of, while working with a wonderful team of peers.


  • Pay starts at $11 to $12 per hour
  • Our current Phone Support hours are 6 AM - 10 PM CST, Monday- Friday, and 8 AM - 5 PM CST, Saturday- Sunday (These are subject to change based on the needs of our Customers/Providers)


The majority of your time will be spent supporting our Customers and Providers via phone where you'll be answering any questions they have about our application, services, and policies.

Your primary Key Performance Indicators will cover areas such as Attendance and Schedule Adherence, Customer Satisfaction and Quality, and Work Efficiency, among others.

The following traits should describe you:

  • Residence (Youll need to be a resident of any of the following states for the duration of your time with LawnStarter: FL, GA, NC, PA, OH, VA, TN, TX)
  • Quiet, Dedicated Workspace (Youll need a workspace with a reliable internet connection that allows you to take calls for the full duration of your shift without interruption, noise or otherwise)
  • Customer Focused
  • Strong Verbal and Written Communication (Youll be speaking with our Customers and Providers frequently and will need to take detailed notes of your interactions, while most communication with your teammates will happen over chat)
  • Strong Attention to Detail
  • Problem Solver
  • Adaptable (Things can change fast and often in a startup environment, youll need to be able to adapt to those changes and continue performing without a hitch)
  • Flexible Hours (Youll be given a schedule that youll need to adhere to and well do our best to keep it consistent, however the needs of our Customers/Providers may require changes to schedules)

Nice to have, but not required

  • Experience with supporting customers via phone
  • Experience working remotely
  • Experience with Five9 and/or Zendesk
  • Backup plan for internet/computer issues

Equipment Requirements

Youll need to have the following equipment for the duration of your employment with LawnStarter:

  • High Speed Internet Connection (Youll need to be connected to the internet at all times in order to take calls and youll occasionally be on video calls with your peers and managers, so youll need a connection capable of this without lag or disconnects)
  • Computer (Windows or Mac is fine, as long as you can use Google Chrome with multiple tabs open at all times and with little to no issues (crashing, extreme slow downs, etc.)
  • Headset (Customers and Providers will need to be able to hear you clearly and youll need to be able to hear them clearly (no static, muffled voice, or choppy audio))
  • Webcam (For team and 1:1 meetings wed like to see who were working with and talking to, so a webcam that can capture video of you is required)
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Support Specialist Temporary Remote


Posted 7 days ago

VIEW JOBS 10/14/2020 12:00:00 AM 2021-01-12T00:00 6 - 8 weeks | Remote | Must be able to work Mountain Time Zone | Flexible Shifts (days, swings, overnights) End Date: 11/30/2020 $15.50/ hour HireVue is transforming the way companies discover, hire, and develop the best talent by combining the power of video, games, and AI for better hiring decisions. We are relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates, and we embrace this same focus of fair and objective hiring when we hire for our own team, striving to build a diverse and inclusive culture based on a foundation of respect and inclusion. HireVue is available worldwide in over 30 languages and has hosted more than 14 million on-demand interviews and one million assessments. Its more than 700 customers worldwide including over one-third of the Fortune 100 and leading brands such as Unilever, JP Morgan Chase, Delta Air Lines, Vodafone, Carnival Cruise Line, and Goldman Sachs. Who are we looking for? The award winning HireVue Customer Support Team provides innovative and customer-obsessed service through phone, chat and email, enabling our clients to build awesome teams and their interviewing candidates to get awesome jobs. The role of Customer Support Specialist is to be the front-line of the HireVue experience for interviewing candidates and customers alike. Customer Support Specialists exhibit passion for providing the best possible customer experience through each interaction and strive to always be improving. Successful Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession. What will you be doing? * Be an expert in the HireVue platform and help our customers and their candidates understand the value of our technology * Document and manage your cases for each Support interaction you have * Recognize, document, and alert leadership of trends in contacts and ongoing issues * Identify and communicate support process and product improvements * Delight each of your contacts with positive and encouraging interactions * Excellent interpersonal communication skills * Positive attitude and drive to always be improving * Expert reading and writing skills * Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems * 2+ years experience in a customer service role; experience in a technical support role is a plus * Strong problem solving skills and ability to be resourceful * Flexible schedule (we provide 24/7 customer support) Medical, Dental, Vision HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. Hirevue Austin TX

Customer Support Representative (Remote)