Customer Support Representative

Quadpay New York , NY 10001

Posted 1 week ago

QuadPay is an alternative payment provider that allows brands to give their customers the opportunity to split their purchases into 4 interest-free, automatic installments. The customer gets the product straight away and we pay the merchant upfront.

QuadPay is like lay-away for the online generation. We're one of the fastest-growing payments startups in New York City and are looking for a Customer Support Representative with at least 2 years of experience and a passion for tech and e-commerce.

In this role, youll assist our QuadPay end-customers as they utilze QuadPay at some of the best brands in fashion and e-commerce. Candidates that love to learn and have great attention to detail are highly encouraged to apply!

Things you'll do

  • Manage and respond to large amounts of incoming calls and email requests from customers who need help with using QuadPay
  • Build relationships and trust with QuadPay's customers through open and interactive communication
  • Provide accurate, valid and complete information to our customers
  • Handle customer concerns and provide timely and appropriate solutions
  • Work with our customer support engineering team to ensure issues are escalated and dealt with in a timely manner

Requirements

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices. Familiartiy with Intercom preferred
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Benefits

Benefits:

  • Competitive Salary
  • Employee Share Scheme, which means all employees have a meaningful stake in the business
  • Generous staff referral program
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Customer Support Representative

Quadpay